Service Operations Coordinator

4 weeks ago


Fort McMurray, Canada Daadir Transportation Ltd Full time
Job Title: Customer Service Supervisor
  • Education: College/CEGEP
  • Experience: 1 year to less than 2 years
Key Responsibilities
  • Oversee and synchronize activities across various departments
  • Review and validate the precision of completed tasks
  • Assess training requirements for team members
  • Compile and present performance reports
  • Troubleshoot operational issues, offer technical guidance, and suggest enhancements to boost efficiency and service quality
  • Instruct staff on job responsibilities, safety protocols, and organizational policies
  • Conduct evaluations of employee performance
  • Execute the same responsibilities as the team members supervised
  • Recruit and onboard new personnel
  • Organize, delegate, and assess work assignments
  • Ensure the functionality of computer systems, equipment, and machinery, and coordinate repair services to maintain operational continuity and customer satisfaction
Supervision
  • Manage a team of 3-4 individuals
Technical Proficiency
  • Familiarity with MS Office
Work Environment and Physical Demands
  • Strong attention to detail
  • Ability to thrive in a fast-paced setting
Personal Attributes
  • Dependable
  • Exceptional verbal communication skills
  • Trustworthy
  • Collaborative team player
Diversity Commitment
  • Facilitates diversity and cross-cultural training to foster an inclusive workplace for newcomers, refugees, youth, and visible minorities
Job Overview
  • Type: Permanent position
  • Language: English
  • Hours: 30 hours per week


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