Senior Customer Experience Associate

1 week ago

Montreal, Quebec, Canada Scotiabank Full time

About the Role

As a Senior Customer Experience Associate at Scotiabank, you will be the face of our branches, providing exceptional service to our customers and helping them achieve their financial goals. We are looking for an enthusiastic and driven individual who enjoys meaningful conversations and supporting others.

Key Responsibilities

  • Act as a lobby leader, ensuring customers are appropriately triaged and/or assisted
  • Contribute to the Branch's targets by identifying and fulfilling simple sales opportunities, including opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing GICs
  • Be a technology expert and share your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

What We're Looking For

  • Strong customer relationships and delivery of excellent customer service
  • Ability to uncover and solve customers' needs
  • Excellent communication skills to explain complicated concepts simply
  • Success in a target-based performance environment, as well as contribution to a team-oriented work environment
  • Eagerness to learn and determination to succeed

Requirements

  • Ability to assist in a professional, friendly, and efficient manner
  • Availability to work a flexible schedule
  • Experience with conducting simple sales, proactive marketing calls, and providing financial advice
  • Strong technical skills to promote and demonstrate the use of digital/self-service banking options
  • Previous banking experience is a strong asset

What's in It for You

  • The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers
  • A rewarding career path with diverse opportunities for professional development
  • An organization committed to making a difference in our communities– for you and our customers
  • You can expect to be recognized and rewarded for high-performance. You'll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development
  • A competitive compensation and benefits package

Language Requirements

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English and French because they will serve English-speaking clientele.

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