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Customer Experience Associate

2 months ago

Montreal, Quebec, Canada Scotiabank Full time

**About the Role**

This is a unique opportunity to join Scotiabank as a Senior Customer Experience Associate. In this role, you will be responsible for building strong relationships with customers and delivering exceptional customer service.

**Key Responsibilities**

  • Develop and maintain strong relationships with customers to understand their needs and preferences.
  • Provide personalized service to customers, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Work collaboratively with colleagues to achieve sales and service targets.
  • Stay up-to-date with product and service offerings to provide customers with informed advice and recommendations.
  • Participate in ongoing training and development to enhance skills and knowledge.

**What We Offer**

  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A competitive compensation and benefits package.
  • The opportunity to work with a leading financial institution.

**Language Requirements**

The successful candidate will be required to be able to communicate in English and French, as they will be serving English-speaking clientele.