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Senior Customer Experience Associate

2 months ago

Montreal, Quebec, Canada Scotiabank Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Senior Customer Experience Associate. As a key member of our Canadian Banking Branch network, you will play a vital role in providing exceptional service to our clients and helping them achieve their financial goals.

Key Responsibilities
  1. Customer Service: Provide top-notch service to clients, ensuring their needs are met and exceeded.
  2. Lobby Leadership: Act as a lobby leader, ensuring clients are appropriately triaged and assisted.
  3. Sales and Marketing: Identify and fulfill simple sales opportunities, including opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing GICs.
  4. Relationship Building: Nurture rich, long-standing relationships with clients, understanding their financial needs and providing tailored solutions.
  5. Technology Expertise: Stay up-to-date with the latest technology and share your knowledge with clients, introducing them to our mobile banking applications and assisting them in managing their banking needs.
Requirements
  1. Customer Service Skills: Possess strong customer service skills, with the ability to build rapport with clients and provide exceptional service.
  2. Technical Skills: Have strong technical skills, with the ability to promote and demonstrate the use of digital/self-service banking options.
  3. Communication Skills: Possess excellent communication skills, with the ability to explain complex concepts simply and effectively.
  4. Teamwork: Be a team player, with the ability to work collaboratively with colleagues to achieve common goals.
  5. Adaptability: Be flexible and adaptable, with the ability to adjust to changing priorities and deadlines.
What We Offer
  1. Competitive Compensation: A competitive compensation package, including a salary and benefits.
  2. Opportunities for Growth: Opportunities for professional growth and development, with a focus on helping you achieve your career goals.
  3. Collaborative Work Environment: A collaborative and inclusive work environment, with a focus on teamwork and mutual respect.
  4. Recognition and Rewards: Recognition and rewards for high-performance, with a focus on celebrating individual and team achievements.