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Senior Customer Experience Representative

2 months ago

Montreal, Quebec, Canada Scotiabank Full time

About the Role

As a Senior Customer Experience Associate at Scotiabank, you will be the face of our branches, providing exceptional service to our customers and helping them achieve their financial goals. We are looking for an enthusiastic and driven individual who enjoys meaningful conversations and supporting others.

Key Responsibilities

  • Act as a lobby leader, ensuring customers are appropriately triaged and/or assisted
  • Contribute to the Branch's targets by identifying and fulfilling simple sales opportunities, including opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing GICs
  • Nurture rich, long-standing relationships with customers
  • Be a technology expert and share your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

What We're Looking For

  • Strong customer service skills and a passion for delivering exceptional customer experiences
  • Ability to work in a fast-paced environment and meet targets
  • Excellent communication and interpersonal skills
  • Ability to work a flexible schedule and be available to meet customer needs
  • Previous banking experience is an asset

What We Offer

  • A rewarding career path with diverse opportunities for professional development
  • A competitive compensation and benefits package
  • The opportunity to work with a collaborative team of innovative thinkers
  • A commitment to making a difference in our communities