Hotel Operations Supervisor
1 week ago
Hilton Markham Suites Conference Centre & Spa is seeking a highly skilled Front Office Supervisor to join our team. As a Front Office Supervisor, you will be responsible for managing the first impressions of our guests and ensuring a positive experience.
Key Responsibilities- Front Office Operations
- Supervise the efficient operations of reception, including check-in and check-out procedures.
- Support team members in handling guest requests and inquiries to ensure a positive outcome.
- Leadership and Team Management
- Demonstrate positive leadership characteristics, inspiring team members to exceed standards.
- Ensure team members are fully aware of any relevant feedback from guests and other departments.
- Customer Service
- Demonstrate a high level of customer service at all times.
- Advise team members of any special events or VIP guests in the hotel.
- Product Knowledge
- Understand thoroughly all hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties.
- Performance Management
- Monitor the appearance, standards, and performance of the Front Office team, with an emphasis on training and teamwork.
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
- Compliance and Safety
- Act in accordance with fire, health, and safety regulations and follow the correct procedures.
- Education
- Post-secondary education in Hospitality or Tourism is preferred.
- Experience
- 2 years of previous hotel front desk experience, along with strong organizational skills and the ability to work independently.
- Experience with Hilton OnQ PMS system is an asset.
- Skills
- Ability to work on your own and as part of a team.
- Work well in stressful and high-pressure situations.
- Excellent interpersonal, communication, and computer skills.
- Willingness and ability to work a flexible schedule to meet business demands.
- Proven ability to lead and motivate team members.
- Previous Experience
- Previous supervisory experience.
- Previous experience in the hospitality industry.
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