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Rooms Operations Supervisor
3 months ago
As a Rooms Operations Supervisor, you will play a crucial role in overseeing the management of all operations within the rooms division, including Front Office, Engineering/Maintenance, and Housekeeping departments. Your leadership will be essential in fostering a positive environment for both guests and employees.
Key Responsibilities:
1. **Operational Management:**
- Assist in the effective execution of operations across rooms area departments.
- Ensure compliance with established standards and procedures.
2. **Guest and Employee Satisfaction:**
- Strive to enhance guest and employee satisfaction while maximizing departmental financial performance.
- Monitor and analyze satisfaction results to develop strategies for improvement.
3. **Financial Oversight:**
- Participate in annual quality audits and ensure a robust key control program is maintained.
- Review financial statements and performance data to identify areas for cost reduction and program enhancement.
4. **Team Leadership:**
- Foster a motivating and empowering environment that promotes teamwork and continuous improvement.
- Lead by example, demonstrating enthusiasm and commitment to service excellence.
Qualifications:
- A minimum of 4 years of experience in guest services, front desk, housekeeping, or a related field.
- A 2-year degree from an accredited institution in Hotel and Restaurant Management, Hospitality, Business Administration, or a related discipline is preferred.
Commitment to Diversity:
Marriott International is dedicated to fostering an inclusive environment and is an equal opportunity employer. We uphold non-discrimination on any protected basis, including disability and veteran status, in accordance with applicable laws.
