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Overnight Hotel Operations Specialist
3 months ago
We are seeking a dedicated Overnight Hotel Operations Specialist to join our team at Park Inn by Radisson Toronto-Markham. This role is essential in ensuring a seamless experience for our guests during the night shift.
Key Responsibilities- Guest Registration: Welcome arriving guests and efficiently assign accommodations.
- Reservation Management: Handle group check-ins and check-outs, including taking, modifying, and canceling room bookings.
- Information Provision: Offer insights regarding hotel amenities and local attractions.
- Financial Transactions: Process guest departures, calculate charges, and manage payments accurately.
- Record Keeping: Maintain up-to-date records of room availability, reservations, and assignments.
- Safety Protocols: Adhere to emergency and safety procedures to ensure guest and staff well-being.
- Administrative Duties: Perform clerical tasks such as faxing, filing, and photocopying as needed.
- Communication: Answer phone calls, relay messages, and coordinate wake-up calls for guests.
- Customer Service: Provide exceptional service to enhance guest satisfaction.
- Legal Eligibility: Must be legally authorized to work in Canada.
- Experience: Previous experience in a similar role is considered an asset.
- Employment Type: Permanent
- Working Language: English
- Work Hours: 40 hours per week