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Front Office Supervisor
2 months ago
The Front Office Supervisor position is a key leadership role within our hotel, responsible for managing and participating in the day-to-day operation of Guest Services & Front Desk. This includes carrying out reporting, training and supervising new staff, maintaining high standards of quality, revenue management, inventory cost control, and ensuring guest and employee satisfaction.
Key Responsibilities- Develop, prepare, execute, and achieve financial goals.
- Lead and supervise the day-to-day operation of the front office department (night audit, guest services, and reservations) to ensure brand standards are in place and maintained.
- Monitor and maintain the front office, guest accounting, and reservations to ensure a high level of guest satisfaction and ensure company standards are met.
- Responsible for the supervision, recruitment, selection, training, and development of front office personnel.
- Supervise the reservation functions, including Yield Management System, to ensure maximum RevPar.
- Ensure application of credit policies, controls, and handling of financial transactions are in accordance with company policies.
- Ensure staff is knowledgeable on all hotel facilities, daily functions, current hotel promotions, as well as local activities within the city.
- Handle guest feedback/concerns promptly to ensure the highest level of guest satisfaction.
- Promote a culture focused on guest service.
- Recommends, develops, and implements staff incentives designed to increase revenues.
- Implement and maintain all company policies and procedures.
- Assist hotel management as directed with development of special reports and/or special projects.
- Ability to set procedures relating to groups according to company policy and Yield Management targets.
- Assist the General Manager in producing hotel forecast by accurate projection of room-related revenue and expenses.
- Keep central reservations updated on hotel facilities/special promotions to maximize revenues.
- Support the General Manager with the development of the room revenue budget.
- Administer and maintain all uniforms and inventories, including printed materials.
- Assist in the operation of other departments within the hotel.
- Manager on Duty shifts are required, oversee day-to-day operations.
- Other duties as assigned.
- 2+ years' experience in a similar supervisory/leadership role.
- Excellent verbal and written communication skills.
- Accuracy and attention to detail.
- Strong interpersonal and problem-solving abilities.
- Service-focused personality with the ability to lead by example.
- Computer-savvy.
- Experience with property management system an asset.
- Well-organized self-starter.
- Results-oriented with the ability to be flexible and work well under pressure.
- Degree or Diploma in Hospitality Management is an asset.
- Night Audit experience an asset.
- Must be available days, evenings, weekend, and holidays.
Courtyard by Marriott | Markham, ON is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
