Reception Specialist

4 weeks ago

Old Toronto, Ontario, Canada Medcan Health Management Inc. Full time

About Medcan Health Management Inc.:

With over three decades of experience, Medcan is a prominent authority in the field of health assessments, dedicated to enhancing the well-being of our clients. Our extensive suite of diagnostic evaluations, paired with innovative programs tailored to individual needs, aims to achieve superior health outcomes.

Our team comprises over 80 medical professionals and specialists, supported by a diverse range of complementary health care practitioners, delivering health and lifestyle management services both on-site and via video consultations for individuals, families, and organizations. Our workforce of more than 700 staff members provides care to clients through virtual and in-person visits.

Position Overview:

We are seeking a dedicated Front Desk Associate to become an integral part of our high-performance service team. This role demands a vibrant personality, meticulous attention to detail, exceptional client service skills, and strong organizational capabilities. The ideal candidate will be a client-oriented professional with outstanding communication abilities, a positive demeanor, and a flexible schedule.

Key Responsibilities:

  1. Warmly welcoming and assisting clients throughout their visit, including managing check-in and check-out processes.
  2. Processing payments for services and products.
  3. Ensuring the completion of all necessary patient documentation.
  4. Executing opening and closing procedures, including preparations for the following day.
  5. Coordinating appointment scheduling and client referrals.
  6. Managing inventory of reception supplies.
  7. Providing backup support for the Concierge team and related duties.
  8. Overseeing clinic flow, including patient and staff movement.
  9. Addressing client inquiries and resolving issues promptly.
  10. Problem-solving in a dynamic environment.
  11. Troubleshooting various challenges.
  12. Maintaining collaborative relationships with other departments to ensure an exceptional client experience.
  13. Liaising with all clinic departments effectively.
  14. Responding to inquiries from staff and clients through electronic communication.

Qualifications:

  1. Previous experience in a similar role is preferred.
  2. Experience in a Four Star Hotel or relevant hospitality education is advantageous.
  3. Educational background in health or a related field is a plus.
  4. Strong organizational and time management skills are essential.
  5. Excellent verbal and written communication skills are required.
  6. Ability to manage multiple tasks efficiently.
  7. Capability to thrive in a team-oriented environment.
  8. Proficiency in building relationships beyond the reception team.

This full-time position operates five days a week, with a schedule that includes Monday to Saturday. Candidates must be available for in-clinic work during specified hours.

At Medcan, we believe in the philosophy of Live Well, For Life, which extends to our valued employees. We offer paid Wellness Days and a variety of programs designed to support our staff's mental and physical health. Our employees enjoy special rates on fitness sessions, in-house specialty services, and complimentary clinic memberships.

The role comes with a competitive compensation package, including a comprehensive benefits plan, RRSP matching, and genuine opportunities for professional growth. We also provide hybrid and flexible work arrangements to help our staff balance their professional and personal lives.

We appreciate the interest of all applicants; however, only those selected for an initial interview will be contacted. We are committed to diversity, inclusion, and accessibility in our hiring practices.

Diversity, Inclusion, and Accessibility:

Medcan is an equal opportunity employer dedicated to the principles of employment equity, diversity, and inclusion. We strive to create a workplace that values the unique perspectives and experiences of each team member, recognizing the importance of diversity in all its forms.

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