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IT Support Specialist

2 months ago

Old Toronto, Ontario, Canada Tyndale University Full time
Job Summary

We are seeking a highly motivated and detail-oriented IT Support Specialist to join our team at Tyndale University. As an IT Support Specialist, you will be responsible for providing technical support for evening and weekend classes, as well as both internal and external events held on-site.

Key Responsibilities
  • Remain in contact with the main reception via radio to address any classroom support requests.
  • Check all classrooms not currently in use for any equipment not functioning correctly.
  • Check the three computer labs to ensure they are in good working order.
  • Check that printers are fully stocked with paper, are not jammed or displaying any errors.
  • Provide a summarized report of all incidents and support requests.
  • Submit completed 'Shift Report' at the end of each shift.
  • Submit timesheet to supervisor by the prescribed date.
Requirements
  • High school diploma
  • Must be a current full-time Tyndale student in good academic standing
Preferred Qualifications
  • 0-6 months of hands-on IT technical and service experience
  • In-depth experience with Windows and MAC operating systems
  • Experience or familiarity with computer hardware, iPhone and Android OS's, printers, wireless internet (WiFi), Windows 7/10, Mac OS
Skills and Abilities
  • Strong communication skills with a customer service focus
  • Strong organizational and prioritization skills
  • Ability to remain calm in challenging situations
  • Proven ability to identify problems, develop and evaluate options, and implement solutions
Personal Characteristics
  • Ability to work independently as well as in a group
  • Customer-focused attitude
  • A keen desire to serve family, church, work, and community
  • A firm commitment to Tyndale's mission, values, Statement of Faith and Community Standards Statement
Physical and Mental Demands
  • Standard office environment
  • Ability to lift moderately heavy IT equipment safely
  • Availability to provide end users with on-call support after regular business hours
  • Stamina to respond to various end user requests

Hourly Rate: $18.00