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Service Appointment Specialist

3 months ago


Toronto, Ontario, Canada BMW Toronto Full time

Join BMW Toronto as a Full-Time Service Appointment Specialist

As an integral part of our Customer Support Team, you will play a vital role in managing incoming communications while ensuring exceptional customer satisfaction.

Key Responsibilities:

  • Manage incoming calls through the switchboard
  • Direct customer inquiries to the appropriate departments
  • Address customer questions via phone, email, and text
  • Identify and escalate urgent matters
  • Conduct follow-up calls to ensure service satisfaction
  • Efficiently schedule service appointments for client vehicles in a call center environment
  • Engage in outbound calls to promote service offerings and secure appointments
  • Occasionally provide support at the front reception area
  • Welcome and assist visitors as they arrive
  • Support with refreshments, cleaning, and preparation tasks
  • Process debit and cash transactions
  • Perform various general reception duties
  • Availability for days, evenings, and weekends is essential

Essential Qualifications:

  • Outstanding verbal and written communication abilities
  • Strong listening skills
  • Effective problem analysis and resolution capabilities
  • Customer-focused mindset
  • Excellent organizational skills
  • Ability to work collaboratively in a team
  • Meticulous attention to detail

Familiarity with Reynolds & Reynolds, Microsoft Office, and Avaya is advantageous.
Flexibility to work evenings and weekends as required.