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Service Appointment Specialist
3 months ago
Join BMW Toronto as a Full-Time Service Appointment Specialist
As an integral part of our Customer Support Team, you will play a vital role in managing incoming communications while ensuring exceptional customer satisfaction.
Key Responsibilities:
- Manage incoming calls through the switchboard
- Direct customer inquiries to the appropriate departments
- Address customer questions via phone, email, and text
- Identify and escalate urgent matters
- Conduct follow-up calls to ensure service satisfaction
- Efficiently schedule service appointments for client vehicles in a call center environment
- Engage in outbound calls to promote service offerings and secure appointments
- Occasionally provide support at the front reception area
- Welcome and assist visitors as they arrive
- Support with refreshments, cleaning, and preparation tasks
- Process debit and cash transactions
- Perform various general reception duties
- Availability for days, evenings, and weekends is essential
Essential Qualifications:
- Outstanding verbal and written communication abilities
- Strong listening skills
- Effective problem analysis and resolution capabilities
- Customer-focused mindset
- Excellent organizational skills
- Ability to work collaboratively in a team
- Meticulous attention to detail
Familiarity with Reynolds & Reynolds, Microsoft Office, and Avaya is advantageous.
Flexibility to work evenings and weekends as required.