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Full-Time Reception Specialist

2 months ago

Old Toronto, Ontario, Canada Myodetox Full time

Position Overview: We are seeking a dedicated Full-Time Reception Specialist to enhance our client experience at Myodetox. The Reception Specialist plays a crucial role in delivering outstanding service and managing the operational tasks at the clinic's front desk. This position is integral to supporting our team of healthcare professionals while contributing to the clinic's sales goals and ensuring a welcoming environment for clients.

About Myodetox: Myodetox is a pioneering clinic founded by a team of Physiotherapists, Chiropractors, and Registered Massage Therapists, committed to transforming the rehabilitation industry. Our mission is to provide a unique and high-quality care experience, focusing on a personalized approach to help individuals maintain their physical well-being. With multiple locations across Canada and the US, we are at the forefront of promoting the importance of self-care in everyday life.

Key Responsibilities:
  • Deliver exceptional service and hospitality to all clients in accordance with Myodetox standards.
  • Effectively communicate our service offerings to new clients through various channels including phone and in-person interactions.
  • Manage the clinic schedule efficiently, optimizing shifts and handling bookings and waitlists.
  • Ensure accurate submission and filing of claims, invoices, and transactions.
  • Maintain organized and detailed client notes to facilitate seamless service delivery.
  • Oversee the cleanliness and organization of the clinic, including regular sanitization and upkeep of treatment areas.
  • Assist with client follow-ups and participate in marketing initiatives as directed.
  • Collaborate with fellow Reception Specialists and clinic staff to ensure smooth transitions between shifts.
  • Provide valuable feedback to the Operations Lead based on client interactions and team insights.
Ideal Candidate Profile:
  • Minimum of 1 year of experience in customer service or hospitality.
  • Availability to work at least 4 shifts per week, totaling 30+ hours.
  • Strong commitment to fostering positive client interactions and experiences.
  • Attention to detail and pride in maintaining a professional and presentable clinic environment.
  • Ability to communicate the value of our services effectively to clients.
  • Proactive in implementing business strategies to drive bookings.
  • Comfortable working in a fast-paced environment.
  • Curious and solution-oriented, always looking to improve processes.
  • Authentic and confident in expressing ideas and feedback.
  • Prioritizes personal health and well-being to perform at their best.
Benefits and Perks:
  • Comprehensive employer-paid health benefits for full-time employees.
  • Group RRSP with employer matching contributions.
  • Discounted pet insurance options.
  • Complimentary treatment sessions for staff.
  • Incentives for referring new team members.
  • Access to subsidized mental health support services.
Core Values:

Our operations are guided by core values that emphasize passion, sustainability, focus, curiosity, and authenticity. These principles shape our identity and drive our commitment to delivering exceptional care.

  1. Focus on outcomes over interventions.
  2. Redefine the concept of an 'athlete' to include everyone.
  3. Prioritize assessment as a foundation for effective treatment.
  4. Foster personal development through our therapeutic services.
  5. Embrace feedback as a tool for growth.
  6. Encourage clinician autonomy within a structured framework.
  7. Recognize the importance of early and consistent treatment.
  8. Respect diverse approaches to achieving health goals.
  9. Communicate in clear, relatable terms.
  10. View movement health as an ongoing journey.