Hospitality Operations Manager

4 weeks ago


Thunder Bay, Ontario, Canada 12607361 Canada Inc. Full time
Position Overview

The Hospitality Operations Manager is responsible for overseeing the daily functions of the establishment, ensuring a high standard of service and guest satisfaction.

Educational Requirements
  • Bachelor's degree in Hotel Management or a related field
Key Responsibilities
  • Formulate and enforce operational policies and procedures
  • Recruit, train, and manage personnel
  • Oversee staff performance and provide guidance
  • Negotiate contracts with vendors for supplies and services
  • Conduct training programs for staff development
  • Coordinate with clients regarding facility usage
  • Prepare financial plans and track income and expenditures
  • Ensure compliance with established policies
  • Address and resolve guest complaints
  • Organize staff schedules effectively
Work Environment

This role is set in a dynamic and fast-paced atmosphere, requiring adaptability and strong organizational skills.

Experience Required
  • Minimum of 2 years and less than 3 years in a similar role
  • Permanent position
  • Working language: English
  • Work hours: 32 hours per week


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