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Assistant Manager for Hospitality Services

2 months ago


Thunder Bay, Ontario, Canada Kingsway Inn Full time
Position Overview

The Assistant Manager at Kingsway Inn plays a crucial role in ensuring the smooth operation of our hotel. This position involves overseeing daily activities and managing staff to deliver exceptional guest experiences.

Qualifications
  • Education: Completion of secondary (high) school graduation certificate is required.
  • Experience: A minimum of 2 years to less than 3 years in a related field is essential.
Key Responsibilities
  • Recruitment and hiring of new staff members.
  • Supervision and management of hotel personnel.
  • Conducting performance evaluations and providing feedback.
  • Facilitating training sessions for staff development.
  • Handling front desk operations and guest inquiries.
  • Developing and implementing marketing strategies.
  • Addressing and resolving customer complaints and concerns.
  • Creating and managing staff work schedules.
Team Leadership

This role involves supervising a team of 1 to 4 individuals, ensuring a collaborative and efficient work environment.

Screening Criteria
  • Must be legally authorized to work in Canada.
  • Previous experience in the hospitality sector is preferred.
Benefits
  • Comprehensive health care plan.
Employment Details
  • Job Type: Permanent
  • Language of Work: English
  • Working Hours: 37.5 hours per week