Director of Hotel Operations

5 days ago

Thunder Bay, Ontario, Canada JRoss Hospitality Recruiters Full time
Job Description

**Director of Operations**

We are seeking a seasoned Director of Operations to join our team at JRoss Hospitality Recruiters. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our hotel, ensuring seamless service and guest satisfaction.

Key Responsibilities:
  • Leadership & Strategy: Collaborate with department managers to develop and implement strategies that align with the hotel's business goals, ensuring top-tier guest service and operational excellence.
  • Operations Oversight: Lead the day-to-day operations of the food and beverage and rooms divisions, including restaurants and banquets, ensuring seamless service and guest satisfaction.
  • Team Development: Drive a culture of performance through recognition, training, mentoring, and coaching programs to develop confident and skilled hospitality professionals.
  • Financial Management: Support department managers in managing occupancy, rates, wages, and expenses, while focusing on maximizing financial performance and return on investment.
  • Brand Standards: Ensure hotel operations meet brand standards, target guest needs, and promote team satisfaction, in alignment with the hotel's overall strategy.
  • Guest Experience: Set and exceed guest satisfaction targets, leading the team by example and assisting with daily operations as needed to ensure exceptional guest experiences.
  • Collaboration: Work with the General Manager and Corporate leadership to develop and execute annual plans that drive revenue, guest satisfaction, and team engagement.
  • Financial Reporting: Monitor hotel performance against budget and ensure revenue and expense targets are met or exceeded.
  • Recruitment & Training: Oversee recruitment, hiring, training, and mentoring of team members, with a focus on career growth and operational excellence.
Requirements:
  • Experience: 5+ years in a Director of Operations or senior leadership role within a full-service hotel environment.
  • Education: University or College diploma in culinary or hospitality management.
  • Certifications: Current Food-Safe and Smart Serve Certifications.
  • Skills: Strong leadership, communication, coaching, and problem-solving skills with a hands-on approach to training and team development.
  • Experience: Prior experience in a unionized environment is an asset.
  • Tech Savvy: Proficiency in Microsoft Office and Hotel Property Management Systems.
  • Flexibility: Ability to work nights, weekends, and holidays as needed, including Manager-On-Duty shifts.
  • Legal Requirements: Must be legally authorized to work in Canada.

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