Technical Support Analyst
6 days ago
**Job Summary**
Highbrow LLC is seeking a highly skilled IT Operations Analyst to join our team. As an IT Operations Analyst, you will be responsible for providing planning, communication, and reporting of day-to-day ticket metrics and longer-term tactical objectives.
**Key Responsibilities**
• Provide level 2 support of Client business line Cloud Infrastructure including PaaS/IaaS/Containers across all production and test environments.
• Manage non-standard/complex incidents and service requests, ensuring customer service satisfaction and enabling continuous improvements.
• Oversee higher complexity operational and preventive maintenance tasks, including complex remedial and unscheduled urgent changes.
• Collaborate with cross-functional teams to ensure seamless delivery of IT services.
**Requirements**
• 5+ years of experience in information technology supporting Google Cloud projects.
• Strong to Expert knowledge of supporting GCP including GKE workloads.
• Knowledge of OS technologies (Windows, RedHat Linux) and CI/CD tools such as GitHub, Jenkins, etc.
• DevOps and Agile understanding, with a solid grasp of Incident, Change, and Problem Management methodologies.
• Working knowledge of Local Area Networks (LAN) and Wide Area Networks (WAN), as well as scripting languages and tools such as Python, JavaScript, PowerShell, Bash.
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