Technical Support Systems Analyst

3 weeks ago


Toronto, Ontario, Canada Nuvollo Corp Full time
Job Overview

We are seeking a dedicated Systems Technical Support Analyst to provide exceptional assistance to our users at Nuvollo Corp. This is a permanent position that requires bilingual proficiency and a commitment to excellence in a fast-paced environment.

Employment Details
  • Employment Duration: Permanent
  • Working Language: Bilingual
  • Work Hours: 40 hours per week
QualificationsEducation
  • College/CEGEP or equivalent experience
Experience
  • 3 to 5 years of relevant experience
Key Responsibilities
  • Assist users encountering challenges with their computer systems.
  • Refer to user manuals, technical documentation, and other resources to identify and implement effective solutions.
  • Offer guidance and training to users based on identified issues.
  • Maintain a comprehensive log of problems and solutions for the benefit of fellow technical support analysts.
  • Deliver support for business systems, networks, and internet-related issues as needed.
Technical Skills
  • Proficient in Information Technology Infrastructure Library (ITIL)
  • Familiarity with Linux and networking hardware
  • Knowledge of internet protocols and server management
  • Proficient in MS Office, MS Windows, SharePoint, TCP/IP, and wireless networks
Security Requirements
  • Successful completion of a criminal record check
Work Environment
  • Ability to thrive in a fast-paced setting
  • Capability to work under pressure with attention to detail
Personal Attributes
  • Strong client focus and interpersonal skills
  • Excellent verbal communication abilities
  • Highly organized and a team player
Screening Questions
  • Are you legally authorized to work in Canada?
  • Are you open to relocation for this role?
  • Do you possess prior experience in this field?
Workplace Information
  • Hybrid work model
BenefitsHealth Benefits
  • Dental plan
  • Disability benefits
  • Health care plan
  • Paramedical services coverage
  • Vision care benefits
Financial Benefits
  • Bonus opportunities
  • Mileage reimbursement
Additional Perks
  • Complimentary parking
  • Employer-sponsored training and development
  • On-site recreational activities
  • Team-building initiatives


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