Technical Support Analyst

4 weeks ago


Toronto, Ontario, Canada Techy Logs Software Inc Full time
Position Overview

The Application Support Analyst plays a crucial role in ensuring seamless user experiences with our software applications. This position involves providing expert assistance to users facing technical challenges and implementing effective solutions.

Educational Requirements
  • Completion of a college, CEGEP, or other non-university certificate or diploma program lasting between 3 months to less than 1 year.
Key Responsibilities
  • Assist users encountering issues with software applications.
  • Utilize user manuals, technical documentation, and other resources to identify and implement solutions.
  • Offer guidance and training to users based on their specific challenges.
  • Maintain a comprehensive log of problems and solutions for reference by fellow support analysts.
  • Engage in the redesign and enhancement of applications and software.
  • Deliver business systems, network, and Internet support to users facing difficulties.
  • Set up equipment for employee use, ensuring proper installation of cables, operating systems, and relevant software.
  • Conduct backup and recovery operations for web servers.
  • Provide exceptional customer service.
  • Manage and resolve incidents effectively.
Work Environment
  • Fast-paced setting.
  • Ability to work under pressure.
  • Meet tight deadlines.
  • Perform repetitive tasks with a focus on accuracy.
  • Demonstrate attention to detail.
Personal Attributes
  • Strong client focus.
  • Excellent interpersonal skills.
  • Proactive and self-motivated.
  • Highly organized.
  • Capability to manage multiple tasks simultaneously.
  • Effective time management skills.
Experience Requirements
  • 2 to less than 3 years of relevant experience.
  • Permanent position.
  • Working language: English.
  • Work hours: 30 hours per week.


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