Technical Support Analyst

2 months ago

Toronto, Ontario, Canada Dream Full time

About Dream

Dream is a dynamic and innovative company that is always looking for talented individuals to join its thriving community.

Job Summary

We are seeking a highly motivated and detail-oriented Technical Support Analyst to support our company-wide technology operations.

Key Responsibilities

  • Provide first-level technical support via various channels, including in-person, email, and phone.
  • Assist in organizing and managing support tickets to ensure efficient request handling.
  • Log tickets in our Service Now ticketing system and provide detailed troubleshooting steps for level 2 escalations.
  • Support the setup and maintenance of meeting room technology, including audio-visual equipment and software.
  • Ensure that all printers are online and accessible throughout the corporate office and remote sites.
  • Assist in maintaining the IT storage room, including logging and tracking new equipment.
  • Support project deliverables, such as mobile phone deployments, laptop refreshes, and software installations.
  • Coordinate equipment shipments and retrievals for employee on-boarding and off-boarding.

Requirements

  • Currently pursuing a College diploma or University degree in IT-related studies.
  • Experience in support, installation, and repair of computer equipment, as well as software evaluation and configuration.
  • Knowledge of Microsoft Windows 10, Microsoft Office 365, SharePoint, Microsoft Teams, OneDrive, and other Microsoft products is an asset.
  • Basic networking experience and knowledge of Internet access protocols, including TCP/IP, LAN/WAN protocols, switches, and Internet circuits.
  • Experience with mobile devices, such as iPhone (iOS) and Android platforms, with regards to email setup, configuration, and troubleshooting.
  • Experience with Cisco WebEx videoconferencing is an asset.
  • A strong independent work ethic.
  • Excellent troubleshooting abilities with the ability to learn new concepts, products, and technologies quickly.
  • Excellent understanding of customer service, including managing internal relationships.
  • Exceptional organization, communication, and time management skills.

  • Technical Support Analyst

    1 month ago

    Toronto, Ontario, Canada Talize Full time

    Job Title: Technical Support AnalystTalize is seeking a highly skilled and motivated Technical Support Analyst to join our team. As a Technical Support Analyst, you will be responsible for providing technical assistance and support to our employees and customers.Key Responsibilities:Provide technical support and assistance to employees and customers via...

  • Technical Support Analyst

    1 month ago

    Toronto, Ontario, Canada Talize Full time

    Job Title: Technical Support AnalystTalize is seeking a highly skilled and motivated Technical Support Analyst to join our team. As a Technical Support Analyst, you will be responsible for providing technical assistance and support to our employees and customers.Key Responsibilities:Provide technical support and assistance to employees and customers via...

  • Technical Support Analyst

    4 weeks ago

    Toronto, Ontario, Canada CrucialLogics inc. Full time

    About the RoleWe are seeking a highly skilled and experienced Information Technology Support Specialist to join our team at CrucialLogics inc. as a Technical Support Analyst.Key ResponsibilitiesTechnical Support: Provide timely and effective technical support to users experiencing difficulties with computer systems, software, and network...

  • Technical Support Analyst

    2 months ago

    Toronto, Ontario, Canada CrucialLogics inc. Full time

    About the RoleWe are seeking a highly skilled and experienced Information Technology Support Specialist to join our team at CrucialLogics inc. as a Technical Support Analyst.Key ResponsibilitiesTechnical Support: Provide timely and effective technical support to users experiencing difficulties with computer systems, software, and network...

  • Technical Support Analyst

    2 days ago

    Toronto, Ontario, Canada Koppert Canada Limited Full time

    We are seeking an Technical Support Analyst to join our team at Koppert Canada Limited. In this role, you will be responsible for providing technical support to our staff and ensuring that our computer systems and applications are running smoothly.The ideal candidate will have a strong background in computer systems and networks, as well as excellent...

  • Technical Support Analyst

    3 months ago

    Toronto, Ontario, Canada Techy Logs Software Inc Full time

    Job Overview:We are seeking a dedicated Application Support Analyst to join our team at Techy Logs Software Inc. This role is essential in ensuring that our users receive the highest level of support and assistance with their technical issues.Key Responsibilities:Education Requirement: Completion of a college or non-university diploma program lasting between...

  • Technical Support Analyst

    4 weeks ago

    Toronto, Ontario, Canada Techy Logs Software Inc Full time

    Job Overview:We are seeking a dedicated Application Support Analyst to join our team at Techy Logs Software Inc. This role is essential in ensuring that our users receive the highest level of support and assistance with their technical issues.Key Responsibilities:Education Requirement: Completion of a college or non-university diploma program lasting between...

  • Technical Support Analyst

    4 weeks ago

    Toronto, Ontario, Canada Techy Logs Software Inc Full time

    Job Overview:We are seeking a dedicated Application Support Analyst to join our team at Techy Logs Software Inc. The ideal candidate will possess a strong background in technical support and user assistance.Qualifications:Education: Completion of a college, CEGEP, or other non-university certificate or diploma program lasting between 3 months to less than 1...

  • Technical Support Analyst

    3 months ago

    Toronto, Ontario, Canada Techy Logs Software Inc Full time

    Job Overview:We are seeking a dedicated Application Support Analyst to join our team at Techy Logs Software Inc. The ideal candidate will possess a strong background in technical support and user assistance.Qualifications:Education: Completion of a college, CEGEP, or other non-university certificate or diploma program lasting between 3 months to less than 1...

  • Technical Support Analyst

    3 months ago

    Toronto, Ontario, Canada Techy Logs Software Inc Full time

    Job Overview:We are seeking a dedicated Application Support Analyst to join our team at Techy Logs Software Inc. This role requires a blend of technical expertise and customer service skills to assist users with their computing challenges.Key Qualifications:Education: Completion of a college, CEGEP, or equivalent non-university certificate or diploma program...

  • Technical Support Analyst

    4 weeks ago

    Toronto, Ontario, Canada Techy Logs Software Inc Full time

    Job Overview:We are seeking a dedicated Application Support Analyst to join our team at Techy Logs Software Inc. This role requires a blend of technical expertise and customer service skills to assist users with their computing challenges.Key Qualifications:Education: Completion of a college, CEGEP, or equivalent non-university certificate or diploma program...

  • Technical Support Analyst

    2 weeks ago

    Toronto, Ontario, Canada Dream Full time

    Dream is seeking a talented Technical Support Analyst to join our Technology & Transformation team.We are looking for a highly motivated and detail-oriented individual to support our company-wide technology operations.About the Role:As a Technical Support Analyst, you will be responsible for providing first-level triage support via phone, email, and...

  • IT Technical Support Analyst

    5 days ago

    Toronto, Ontario, Canada Comsense Inc. Full time

    Comsense Inc. is seeking a skilled IT Technical Support Analyst to join our team in providing top-notch technical assistance to our clients. With a focus on delivering exceptional customer service, this role is ideal for individuals who enjoy problem-solving and are passionate about staying up-to-date with the latest IT trends.Key Responsibilities Respond to...

  • Technical Support Analyst

    4 weeks ago

    Toronto, Ontario, Canada CDW Full time

    About the RoleWe are seeking a highly skilled Deskside Support Analyst to join our Modern Workspace Managed Services team at CDW. As a key member of our team, you will play a vital role in delivering exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide high-quality technical support to end-users, resolving issues...

  • Technical Support Analyst

    4 weeks ago

    Toronto, Ontario, Canada CDW Full time

    About the RoleWe are seeking a highly skilled Deskside Support Analyst to join our Modern Workspace Managed Services team at CDW. As a key member of our team, you will play a vital role in delivering exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide high-quality technical support to end-users, resolving issues...

  • Technical Support Analyst

    4 weeks ago

    Toronto, Ontario, Canada Comsense Inc. Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Information Technology Support Specialist to join our team at Comsense Inc. as a Technical Support Analyst. In this role, you will be responsible for providing top-notch technical support to our employees, ensuring that they have the necessary tools and resources to perform their jobs...

  • Technical Support Analyst

    2 months ago

    Toronto, Ontario, Canada Comsense Inc. Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Information Technology Support Specialist to join our team at Comsense Inc. as a Technical Support Analyst. In this role, you will be responsible for providing top-notch technical support to our employees, ensuring that they have the necessary tools and resources to perform their jobs...

  • Technical Analyst

    2 weeks ago

    Toronto, Ontario, Canada Hire Intellect Full time

    About the RoleWe are seeking a highly skilled Technical Analyst to join our team at Hire Intellect. As a Technical Analyst, you will play a critical role in providing technical support and expertise to our clients.Key ResponsibilitiesProvide technical analyst support in multiple SaaS applications, including Amanda, NetDocuments, ArcGIS, Trados,...

  • Technical Support Analyst

    2 months ago

    Toronto, Ontario, Canada Dream Full time

    About DreamDream is a dynamic and innovative company that is always looking for talented individuals to join its thriving community. Our Technology & Transformation team is currently seeking a highly motivated and detail-oriented Technical Support Analyst to support our company-wide technology operations.Job SummaryThe successful candidate will be...

  • Technical Support Analyst

    2 months ago

    Toronto, Ontario, Canada Dream Full time

    About DreamDream is a dynamic and innovative company that is always looking for talented individuals to join its thriving community. Our Technology & Transformation team is currently seeking a highly motivated and detail-oriented Technical Support Analyst to support our company-wide technology operations.Job SummaryThe successful candidate will be...