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Technical Support Analyst

2 months ago

Toronto, Ontario, Canada Techy Logs Software Inc Full time
Position Overview

The role of the Application Support Analyst at Techy Logs Software Inc involves providing essential support to users encountering technical challenges with software applications.

Educational Requirements
  • Completion of a college, CEGEP, or equivalent non-university program lasting between 3 months to less than 1 year.
Key Responsibilities
  • Assist users facing difficulties with software applications.
  • Refer to user manuals, technical documentation, and other resources to identify and implement effective solutions.
  • Offer guidance and training to users based on identified challenges.
  • Maintain a comprehensive log of issues and resolutions for reference by fellow support analysts.
  • Engage in the enhancement of applications and software systems.
  • Deliver business systems, network, and Internet support to users as needed.
  • Configure equipment for user access, ensuring proper installation of cables, operating systems, and relevant software.
  • Conduct backup and recovery operations for web servers.
  • Provide exceptional customer service.
  • Oversee incident management processes.
Work Environment
  • Fast-paced setting.
  • Ability to work under pressure.
  • Adherence to tight deadlines.
  • Repetitive tasks may be involved.
  • Strong attention to detail is required.
Personal Attributes
  • Client-focused approach.
  • Strong interpersonal skills.
  • Proactive and self-motivated.
  • Highly organized.
  • Capability to manage multiple tasks simultaneously.
  • Effective time management skills.
Experience
  • Minimum of 2 years and less than 3 years of relevant experience.
  • Permanent position.
  • Working language: English.
  • Standard work hours: 30 hours per week.