Technical Support Analyst

3 weeks ago

Toronto, Ontario, Canada Techy Logs Software Inc Full time
Position Overview

The role of the Application Support Analyst at Techy Logs Software Inc involves providing essential support to users encountering technical challenges with software applications.

Key Responsibilities
  • Assist Users: Address and resolve user issues related to software applications.
  • Research Solutions: Utilize user manuals, technical documentation, and other resources to identify and implement effective solutions.
  • User Training: Offer guidance and training to users to help them navigate and utilize applications effectively.
  • Documentation: Maintain a comprehensive log of problems and solutions for reference by other support analysts.
  • Application Redesign: Collaborate in the redesign and enhancement of software applications.
  • Technical Support: Provide support for business systems, networks, and internet-related issues.
  • Equipment Setup: Ensure proper installation and configuration of hardware and software for employee use.
  • Backup Operations: Conduct web-server backup and recovery tasks.
  • Customer Service: Deliver high-quality customer service to all users.
  • Incident Management: Effectively manage and resolve incidents as they arise.
Work Environment

The position is characterized by a fast-paced atmosphere, requiring the ability to work under pressure and meet tight deadlines. The role involves repetitive tasks and demands a keen attention to detail.

Personal Attributes
  • Client-Centric: A strong focus on client needs and satisfaction.
  • Interpersonal Skills: Excellent communication and interpersonal abilities.
  • Proactive: Demonstrates initiative and the ability to take charge.
  • Organizational Skills: Highly organized with the ability to manage multiple tasks.
  • Time Management: Effective time management skills to prioritize tasks efficiently.
Qualifications
  • Experience: A minimum of 2 years of relevant experience in a similar role.
  • Employment Type: Permanent position.
  • Work Language: English.
  • Hours: 30 hours per week.

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