Business License Coordinator

2 weeks ago


Halifax, Nova Scotia, Canada Halifax Regional Municipality Full time
Job Summary

We are seeking a highly organized and detail-oriented License Support Representative to join our team at Halifax Regional Municipality. As a key member of our Community Safety department, you will be responsible for providing exceptional customer service to internal and external clients, ensuring timely and accurate processing of licenses and permits.

Key Responsibilities
  • Provide quality customer service to clients, including vehicle for hire license holders, dog owners, business owners, and the general public.
  • Address queries from internal and external customers regarding licensing, including vehicle inspections, renewals, and applications.
  • Process payments for licensing and permits, ensuring accurate and timely transactions.
  • Manage databases, including POSSE and Hansen, to track applications, payments, and client information.
  • Coordinate with other business units and levels of government to ensure seamless service delivery.
  • Perform general administrative duties, including scheduling testing and inspections, preparing reports, and maintaining accurate records.
Requirements
  • Grade 12 education or equivalent.
  • One year Business or Administration certificate.
  • Minimum two years customer service experience.
  • Minimum one year administrative experience.
  • Minimum one year database management experience.
  • Minimum one year payment processing experience.
Preferred Qualifications
  • Working knowledge of Microsoft Office Suite, Internet, and Excel.
  • Experience in dealing with confrontational situations.
  • Knowledge of Best Business practices.
  • Knowledge of by-laws and Halifax Regional Charter.
  • Knowledge of FOIPOP.
What We Offer
  • Temporary, full-time position (up to three years).
  • 35 hours per week, Monday to Friday, 8:30am to 4:30pm.
  • Flex program agreement possible.
  • NSGEU Local 222, Level 5, $29.40 per hour.


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