Business Operations Coordinator
1 week ago
Job Summary:
Rentokil Initial is seeking a highly organized and detail-oriented Business Operations Coordinator to support our commercial and residential customers. As a key member of our team, you will be responsible for providing world-class customer service, managing data entry, and maintaining accurate records.
Key Responsibilities:
- Manage data entry of new contracts, job sales, and product sales into our CRM software
- Upload and file copies of contracts for new customers
- Customer account maintenance, including contact updates, changes to billing, PO's, etc.
- Ensure accuracy in our invoice process, ensuring all relevant data is correct
- Create reports in Excel to provide to customers with special requests monthly
- Verify accuracy of service work tickets and post in CRM
- Process credit cards in CRM as required
- Assist in resolving customer disputes with the accounts receivable team
- Assist Sales Reps and the Operations team with looking up customer info in CRM
- Track business and technician licenses for expiry/renewal
- Shipping/receiving
Requirements:
- Demonstrated proficiency with Microsoft Word, Excel, and PowerPoint
- Able to learn and use multiple computer systems
- Knowledge of Vendor Portals is an asset
What We Offer:
- Competitive pay on a bi-weekly pay schedule
- Many roles offer incentives based on performance and providing exceptional customer experience
- Great benefits, including medical, dental, and vision
- Short and long-term disability
Equal Opportunity Employer:
Rentokil Initial is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities, and members of visible minorities to apply for positions. We are committed to providing accommodations to applicants with disabilities throughout the recruitment process.
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