License Support Specialist
2 weeks ago
We are seeking a highly organized and customer-focused individual to join our team as a License Support Representative. This temporary, full-time position will be responsible for providing quality customer service to internal and external clients, processing licenses and permits, and performing administrative duties.
Key Responsibilities- Provide exceptional customer service to clients, including vehicle for hire license holders, dog owners, and business owners.
- Process licenses and permits, including taxi, temporary and directional signs, vending and sidewalk café, dog, and others.
- Perform administrative duties, such as scheduling testing and inspections, database management, application processing, report preparation, and filing.
- Respond to service requests for license and permit applications related to License Standards.
- Manage databases, including POSSE and Hansen, to track applications and process payments.
- Provide service request/case information for Customer Contact Centre, residents, and Councillors.
- Process payments for licensing and permits.
- Run daily reports to confirm service standards are being met.
- Grade 12 education or equivalent.
- One year Business or Administration certificate.
- Minimum two years customer service experience.
- Minimum one year administrative experience.
- Minimum one year database management experience.
- Minimum one year payment processing experience.
- Working knowledge of Microsoft Office Suite, Internet, and Excel.
- Working knowledge of Hansen and POSSE.
- Experience in dealing with confrontational situations.
- Knowledge of Best Business practices.
- Knowledge of by-laws and Halifax Regional Charter.
- Knowledge of FOIPOP.
Applicants may be required to complete an employment security screening check.
Competencies- Analytical Thinking
- Communication
- Customer Service
- Organization & Planning
- Teamwork & Cooperation
- Valuing Diversity
Temporary, full-time (up to three (3) years)
Hours of WorkMonday to Friday, 8:30am to 4:30pm; 35 hours per week. Flex program agreement is possible.
SalaryNSGEU Local 222, Level 5, $29.40 per hour
Work Location7 Mellor Avenue, Dartmouth
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