Customer Care Team Leader

1 month ago

Toronto, Ontario, Canada Spence Diamonds Full time

Are you passionate about providing exceptional customer experiences? At Spence Diamonds, we pride ourselves on serving our clients with the utmost care and dedication.

About the Role: The Customer Service Supervisor plays a crucial role in ensuring the smooth operation of our customer service department. This position involves overseeing administrative tasks, data management, and financial accuracy within the store. You will be the first and last point of contact for our clients, both over the phone and in person.

Key Responsibilities:

  • Welcome clients and manage all transactions, including payments and inquiries.
  • Assist in maintaining the cleanliness and organization of the showroom.
  • Support Sales Consultants and Management with various tasks as needed.
  • Collaborate with Store Leadership to uphold store standards and operational efficiency.
  • Respond promptly and professionally to all company-related correspondence.
  • Train and develop Sales Support Associates, ensuring compliance with company policies.
  • Oversee performance management for part-time associates and work with the Store Director on coaching and action plans.
  • Create and manage monthly schedules for Sales Support Associates, ensuring adherence to allotted hours.
  • Recruit and onboard new Sales Support team members, providing comprehensive training.
  • Address customer feedback and complaints in alignment with company guidelines to ensure a positive experience.
  • Maintain operational functions of the store effectively.
  • Handle shipping and receiving of inventory, following company protocols for inventory control.
  • Conduct physical inventory counts and report discrepancies to management.
  • Assist Store Leadership in maintaining safety and loss prevention procedures.

Position Details: This is a full-time role requiring 40 hours per week. Flexibility in scheduling, including evenings and weekends, is essential.

Qualifications:

  • Strong organizational skills with the ability to manage multiple tasks.
  • Attention to detail and effective problem-solving abilities.
  • Excellent time management skills with the capacity to prioritize tasks.
  • Proficiency in Microsoft Office Suite.
  • Outstanding written and verbal communication skills.
  • Minimum of 1 year of customer service experience.
  • At least 1 year of administrative or reception experience.
  • 1+ years of management or supervisory experience.

Compensation: $21.00 per hour.

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