Customer Service Associate Team Leader

1 month ago

Toronto, Ontario, Canada Whole Foods Market Full time
Job Summary: Lead Team Members and Assist Team Leader in Daily Operations

Assist the Team Leader in all aspects of daily operations, including cash management, expense control, buying, merchandising, labor, regulatory compliance, and special projects. Lead and develop Team Members to achieve high-performance team goals.

Key Responsibilities:
  • Model and deliver outstanding customer service.
  • Set and achieve high standards of retail execution.
  • Work with Team Leader to achieve cost, margin, expense, and labor targets.
  • Follow through on customer questions and requests, resolving concerns as needed.
  • Work with Team Leader to resolve team concerns or issues.
  • Evaluate and document Team Member work performance.
  • Function as point person and departmental person in charge in absence of Team Leader.
  • Communicate and model WFM vision and goals.
  • Foster a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
  • Maintain awareness of customer flows and needs, directing Team Members as necessary.
  • Select, train, develop, mentor, motivate, and counsel Team Members.
  • Provide timely, thorough, and thoughtful performance evaluations.
Required Skills:
  • High energy, enthusiasm, and affinity for products, core values, and company philosophy.
  • Advanced product knowledge and awareness of new products.
  • Growth mindset towards greater responsibility and ownership.
  • Desire to coach and mentor others for growth.
  • Excellent interpersonal, motivational, team building, and customer relationship skills.
  • Capable of teaching others in a positive and constructive manner.
  • Product knowledge.
  • Advanced knowledge of regulatory and safety policies and procedures.
  • Proficient mathematical skills for assessing financial performance and managing inventory.
  • Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate.
Experience:
  • 18+ months retail Team Member experience and 6+ months of supervisory experience.
Physical Requirements:
  • Ability to lift 50 pounds.
  • Standing/walking 6-8 hours in an 8-hour work day.
  • Hand use: single grasping, fine manipulation, pushing and pulling.
  • Work requires the following motions: bending, twisting, squatting and reaching.
  • Exposure to FDA approved cleaning chemicals.
  • Exposure to temperatures: 90 degrees Fahrenheit.
  • Ability to work in a wet and cold environment.
  • Ability to work a flexible schedule including nights, weekends, and holidays as needed.
Whole Foods Market Benefits:

Whole Foods Market offers competitive compensation, including a wage range of $35.00 Hourly, commensurate with experience. Additionally, Whole Foods Market offers a comprehensive benefits package, including health insurance, retirement plan benefits, and paid time off.

Equal Opportunity Employer:

Whole Foods Market is an equal opportunity employer, committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, age, religion, disability, sexual orientation, or veteran status.

  • Customer Service Associate Team Leader

    4 weeks ago

    Toronto, Ontario, Canada Whole Foods Market Full time

    Job SummaryWe are seeking a highly motivated and experienced Customer Service Associate Team Leader to join our team at Whole Foods Market. As a key member of our store operations team, you will be responsible for leading and developing a team of customer service associates, ensuring exceptional customer experiences, and driving sales growth.Key...

  • Customer Service Associate Team Leader

    4 weeks ago

    Toronto, Ontario, Canada Whole Foods Market Full time

    Job SummaryWe are seeking a highly motivated and experienced Customer Service Associate Team Leader to join our team at Whole Foods Market. As a key member of our store operations team, you will be responsible for leading and developing a team of customer service associates, ensuring exceptional customer experiences, and driving sales growth.Key...

  • Customer Service Associate Team Leader

    4 weeks ago

    Toronto, Ontario, Canada Whole Foods Market Full time

    Job SummaryWe are seeking a highly motivated and experienced Customer Service Associate Team Leader to join our team at Whole Foods Market. As a key member of our store operations team, you will be responsible for leading and developing a team of customer service associates, ensuring exceptional customer experiences, and driving sales growth.Key...

  • Customer Service Associate Team Leader

    1 month ago

    Toronto, Ontario, Canada Whole Foods Market Full time

    Job OverviewAs a Customer Service Associate Team Leader at Whole Foods Market, you will play a vital role in ensuring exceptional customer experiences and driving store operations excellence. This dynamic role requires a strong leader who can motivate and develop a high-performing team, while maintaining a focus on customer satisfaction and store...

  • Customer Service Associate Team Leader

    1 month ago

    Toronto, Ontario, Canada Whole Foods Market Full time

    Job OverviewAs a Customer Service Associate Team Leader at Whole Foods Market, you will play a vital role in ensuring exceptional customer experiences and driving store operations excellence. This dynamic role requires a strong leader who can motivate and develop a high-performing team, while maintaining a focus on customer satisfaction and store...

  • Customer Service Associate Team Leader

    1 month ago

    Toronto, Ontario, Canada Whole Foods Market Full time

    Job OverviewAs a Customer Service Associate Team Leader at Whole Foods Market, you will play a vital role in ensuring exceptional customer experiences and driving store operations excellence. This dynamic role requires a strong leader who can motivate and develop a high-performing team, while maintaining a focus on customer satisfaction and store...

  • Associate Selling Team Leader

    2 months ago

    Toronto, Ontario, Canada American Eagle Outfitters Full time

    {"title": "Associate Selling Team Leader", "description": "Lead the WayAs a key member of our store team, you will be responsible for driving sales, leading a team of sales associates, and ensuring exceptional customer service. Your passion for retail and leadership skills will be essential in developing and implementing business strategies to meet sales...

  • Associate Selling Team Leader

    2 months ago

    Toronto, Ontario, Canada American Eagle Outfitters Full time

    {"title": "Associate Selling Team Leader", "description": "Lead the WayAs a key member of our store team, you will be responsible for driving sales, leading a team of sales associates, and ensuring exceptional customer service. Your passion for retail and leadership skills will be essential in developing and implementing business strategies to meet sales...

  • Sales Representative

    6 days ago

    Toronto, Ontario, Canada Zedd Customer Solutions Full time

    **Job Summary:**Zedd Customer Solutions is seeking a highly motivated and results-driven Inside Sales Representative to join our team. As a key member of our sales team, you will be responsible for making and receiving telephone calls on behalf of our clients, promoting products and services, and meeting established sales goals.Key Responsibilities:Place and...

  • Sales Representative

    1 week ago

    Toronto, Ontario, Canada Zedd Customer Solutions Full time

    **Job Summary:**Zedd Customer Solutions is seeking a highly motivated and results-driven Sales Representative to join our team in the Toronto office. As a Sales Representative, you will be responsible for making and receiving telephone calls on behalf of our clients, performing according to established quality assurance standards and within guidelines set...

  • Sales Representative

    2 weeks ago

    Toronto, Ontario, Canada Zedd Customer Solutions Full time

    **Job Summary:**We are seeking a highly motivated and results-driven Sales Representative to join our team at Zedd Customer Solutions. As an Inside Sales Professional, you will be responsible for making and receiving telephone calls to existing and new customers, promoting our products and services, and meeting established sales goals.Key...

  • Customer Service Team Lead

    2 months ago

    Toronto, Ontario, Canada Whole Foods Market Full time

    Job SummaryWe are seeking a highly skilled and experienced Team Leader to join our Customer Service team at Whole Foods Market. As a Team Leader, you will be responsible for leading and developing a team of Customer Service Associates, ensuring excellent customer service, and driving sales growth.Key ResponsibilitiesLead and Develop Team MembersRecruit,...

  • Customer Service Team Lead

    2 months ago

    Toronto, Ontario, Canada Whole Foods Market Full time

    Job SummaryWe are seeking a highly skilled and experienced Team Leader to join our Customer Service team at Whole Foods Market. As a Team Leader, you will be responsible for leading and developing a team of Customer Service Associates, ensuring excellent customer service, and driving sales growth.Key ResponsibilitiesLead and Develop Team MembersRecruit,...

  • Customer Service Team Lead

    2 months ago

    Toronto, Ontario, Canada Whole Foods Market Full time

    Job SummaryWe are seeking a highly skilled and experienced Team Leader to join our Customer Service team at Whole Foods Market. As a Team Leader, you will be responsible for leading and developing a team of Customer Service Associates, ensuring excellent customer service, and driving sales growth.Key ResponsibilitiesLead and Develop Team MembersRecruit,...

  • Customer Service Associate

    1 month ago

    Toronto, Ontario, Canada StickerYou Full time

    Customer Service Associate role at StickerYou, a global e-commerce leader in custom-printed products, requires strong communication and problem-solving skills to drive customer satisfaction and loyalty. StickerYou is a global e-commerce leader in custom-printed, die-cut products that empowers businesses and consumers to create professional-grade materials...

  • Senior Retail Team Leader

    3 days ago

    Toronto, Ontario, Canada GONG CHA SCARBOROUGH Full time

    Job Title: Senior Retail Team LeaderAbout the Role:At GONG CHA SCARBOROUGH, we are seeking a highly motivated and experienced Senior Retail Team Leader to join our retail team. As a Senior Retail Team Leader, you will be responsible for leading a team of sales associates and providing guidance and support to ensure excellent customer service and sales...

  • Service Team Leader

    2 weeks ago

    Toronto, Ontario, Canada The J.M. Smucker Co. Full time

    Job Title: Team Leader, Service TeamAt Smucker Foods of Canada Corp., we are seeking a highly skilled and experienced Team Leader to join our Service Team. As a Team Leader, you will be responsible for leading a team of Service Technicians and Service Partners to ensure the delivery of exceptional service to our customers.Key Responsibilities:Supervise and...

  • Part-Time Team Leader

    1 month ago

    Toronto, Ontario, Canada Accoravillage Full time

    Join Our Team as a Part-Time Team LeaderWe're looking for a dynamic individual to join our team as a Part-Time Team Leader at our Station Mall location. As a key member of our leadership team, you will play a crucial role in driving sales, improving customer satisfaction, and maintaining a positive store environment.Key Responsibilities:Assist in operational...

  • Part-Time Team Leader

    1 month ago

    Toronto, Ontario, Canada Accoravillage Full time

    Join Our Team as a Part-Time Team LeaderWe're looking for a dynamic individual to join our team as a Part-Time Team Leader at our Station Mall location. As a key member of our leadership team, you will play a crucial role in driving sales, improving customer satisfaction, and maintaining a positive store environment.Key Responsibilities:Assist in operational...

  • Customer Service Associate

    2 weeks ago

    Toronto, Ontario, Canada beBee Professionals Full time $45,000 - $65,000

    BeBee Professionals is seeking a skilled Customer Service Associate to join our team in Toronto. In this role, you will be responsible for providing exceptional customer service, maintaining product knowledge, and contributing to the overall success of our store.Responsibilities:Provide exceptional customer service and resolve customer complaints.Maintain...