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Customer Care Team Leader

3 months ago

Toronto, Ontario, Canada Spence Diamonds Full time

Are you passionate about delivering exceptional customer experiences? At Spence Diamonds, we pride ourselves on serving the happiest customers, and we are searching for a dedicated individual to enhance our customer service team.

What We Provide:

  • Competitive salary packages
  • Comprehensive health benefits for all full-time employees
  • Exclusive discounts for employees, friends, and family on our products
  • A wide range of Learning and Development opportunities
  • Special gifts to commemorate employee milestones
  • Regular celebrations and incentive programs
  • Team-building activities and events
  • Career advancement opportunities within the organization
  • Ongoing training, support, and mentorship

Position Overview:

The Customer Service Supervisor plays a crucial role in managing administrative tasks, data entry, and financial accuracy within the store. This position serves as the primary point of contact for clients, both over the phone and in-person.

  • Welcoming clients, processing transactions, managing incoming communications, and maintaining store cleanliness and organization.
  • Collaborating with Store Leadership to ensure operational excellence.
  • Responding to company-related correspondence in a timely and professional manner.
  • Training and developing Sales Support Associates, ensuring compliance with company policies.
  • Overseeing performance management of part-time associates in conjunction with the Store Director.
  • Creating and managing schedules for Sales Support Associates, ensuring compliance with allotted hours.
  • Recruiting and onboarding new Sales Support team members, ensuring comprehensive training.
  • Addressing customer feedback and complaints promptly to uphold an excellent customer experience.
  • Maintaining the operational functions of the store efficiently.
  • Managing inventory shipping and receiving, adhering to company guidelines.
  • Conducting inventory counts and notifying management of discrepancies.
  • Supporting Store Leadership in maintaining safety and loss prevention protocols.

Position Requirements:

  • Strong organizational skills with the ability to manage multiple tasks
  • Attention to detail and effective problem-solving abilities
  • Excellent time management and prioritization skills
  • Proficiency in Microsoft Office
  • Strong written and verbal communication skills
  • Minimum of 1 year of customer service experience
  • Minimum of 1 year of administrative or reception experience
  • Minimum of 1 year of management or supervisory experience

Compensation: $21.00 per hour