Part Time Office Assistant
2 weeks ago
A service franchise located in Beamsville is seeking a part-time Office Assistant. 40 hour working week Monday-Friday with occasional Saturday mornings. The right fit would be invited to stay on.
**Duties**:
- Answer a high volume of telephone calls regarding our services
- Update/create new client accounts in scheduling program
- Book service appointments obtaining customer contact information, as well as a detailed description of the nature of the call
- Schedule service appointments in an efficient, logístical manner to minimize drive time between calls for technicians
- Be the liaison between the customers and technicians
- Work with MS office programs such as Outlook, Word, Excel; scheduling program Jobber, Google maps, and Google search
- Perform other duties as assigned
**Requirements**:
- Past administration, reception, or call centre experience preferred
- Excellent oral and written communication skills
- Comfortable dealing with clients on the phone: able to control call, gather needed information quickly and accurately
- Exceptional customer service skills: able to determine client needs, quote appropriate services and deal with the occasional concern or complaint
- Attention to detail and proficient typing
- Experience with Microsoft Word, Excel, and Outlook
- Fast at learning new software and programs
- Strong time management, organizational skills, and problem-solving skills
- Reliable and self-motivated: capable of carrying out responsibilities in independent situations
**Additional Information**:
Supervision within this placement consists of a direct and indirect approach. The applicant will be under the supervision of office management and at random, the field technicians. Otherwise, multiple contact numbers are provided such that assistance will always be available.
Mentoring consists of hand-on, one-on-one training with the office manager. The training will lay out the day-to-day tasks, provide the applicant with all needed information and allow for any important questions and daily responsibilities.
**Job Types**: Full-time, Part-time, Seasonal
Contract length: 6 months
Part-time hours: 40 per week
**Salary**: From $17.00 per hour
**Benefits**:
- Casual dress
- Paid time off
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
- Weekends as needed
Supplemental pay types:
- Bonus pay
- Overtime pay
Ability to commute/relocate:
- Beamsville, ON L0R 1B1: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (required)
**Experience**:
- Reception: 1 year (preferred)
- Administrative: 2 years (preferred)
Work Location: In person
Expected start date: 2023-08-04
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