Restaurant Supervisor
3 months ago
CAFE PARADISE
CAREER OPPORTUNITY
Job Title: Restaurant Supervisor
Location: Paradise, 1014 Bloor Street West, Toronto, ON
Term: TBD
Hourly Wage: $19.00 per hour plus allotted gratuities and with health and dental benefits
Application Deadline: As soon as possible
**Organization Description**
Paradise Entertainment Corporation (“Paradise”) is responsible for the management of multi-concepts located at 1006-1014 Bloor Street West in Toronto, Ontario. The cornerstone is Paradise Theatre, a venue that has been entertaining Torontonians since 1937. Following our highly-anticipated renovation we are excited to be a leading multi-purpose venue sponsoring music, film, literary arts, comedy, and live performance. Connected to Paradise Theatre are the following food and beverage concepts: a high-end restaurant (Osteria Rialto), a private dining room, a cocktail bar (Bar Biltmore), and wine bottle shop (Blue Door Wine Shop) and a cafe (Cafe Paradise). With the potential for corporate bookings, banquet and event catering will complete the multiple offerings created in the Paradise space.
Paradise is an equal opportunity employer and prohibits discrimination and harassment of any kind. Paradise is committed to the principle of equal employment opportunity for all and to providing employees with a work environment free of discrimination and harassment.
Paradise is hiring a RS who will report to the General Manager and/or Operations Manager(s) daily. The RS is responsible for assisting in the overseeing of the day-to-day operations of Cafe Paradise. The RS will receive daily/weekly/monthly tasks that will assist in the development of front-of-house culture and high quality standards.
**Responsibilities** _(include but are not limited to the following)_
Guest Commitment, Relations and Records:
- Provide kind and genuine hospitality to all guests entering and leaving the Paradise complex
- Maintain a record of regular guests, industry guests, and public figures. Keep note of general preferences, dietary restrictions, and historical dining records using data recording systems (such as Opentable)
Leadership and Communication:
- Demonstrate unbiased leadership to front-of-house service staff to continually keep morale high before, throughout and after service
- Maintain an emotionally athletic demeanor, and exude a calming, peaceful communication backbone throughout service to assist in mitigating potential service stresses
- Speak with intellect, direction and professionalism to all guests and colleagues
- Alongside management, create and execute inspirational team-based leadership initiatives that assist in the growth of staff and colleagues alike
- Establish and maintain clear lines of communication between front-of-house and back-of-house hourly and management employees alike
Staff Recognition, Training and Development:
- Commit to recognizing colleagues on victories, whether they are service-related or personal.
- Take note of all service opportunities and work with Paradise Management to develop actionable initiatives to develop both business and team
- Work along side of the management team to actively seek new, innovative and rewarding ways to enhance training measures within the business
- Assists in the development and action of performance reviews for all staff, in the accompaniment of management.
- Provides in-the-moment coaching and feedback to team members, actively facilitating their growth
Operation of Restaurant:
- Execute service within a section and oversee operations of selected outlets as directed by the management team.
- Report and relay pertinent information regarding the operations to the management team in a swift and timely manner
- Be a champion of hospitality, food quality and consistency, and team growth
- Consistently strive to find actively innovative ways to enhance guest experiences at each seat
- Positively direct staff, where needed, and ensure there is a level of accountability on the floor at all times
- Monitors adherence to health, safety and hygiene standards within location, ensure compliance with restaurant security procedures, inclusive of alcohol regulations, ensure a safe working environment by facilitating safe work behaviours of the team and guests.
Administrative Duties:
- Prepare and implement standard operating procedures and co-ordinate restaurant operations during each shift alongside the manager
- Joining Paradise management for weekly meetings in which there are discussions regarding growth opportunities, the current state of affairs, upcoming initiatives
- Compile guest service and food feedback notes to present to Paradise Management and the Chef Team
**Requirements**:
Work Environment:
- The work environment can be loud and busy
- This position regularly requires long hours and weekend work
Physical Demands:
- The employee is required to stand for up to 10 hours at a time as well as walk, bend, stoop, climb, balance, kneel, and crawl
- The po
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