Coordinator, Tenant Relations

6 months ago

Toronto, Canada RioCan Full time

**Who We Are**

RioCan is one of Canada's largest Real Estate Investment Trusts (REIT). We own, manage and develop retail-focused, increasingly mixed-use properties in Canada's major markets. We pioneered the REIT concept almost 30 years ago and have transformed Canadian real estate.

We are proud to be recognized as one of Canada's Greenest Employers and a Greater Toronto's Top Employer. At RioCan, you can build a career with real impact and longevity. You get the stability and resources of an established company and the entrepreneurial and collaborative spirit of a start-up. Life at RioCan is dynamic and fast-paced. We know that great ideas can come from anywhere, and we empower our people to suggest and implement them. We value different voices and perspectives and appreciate that the unique backgrounds and identities we each bring to our jobs make the whole business stronger.

**POSITION OVERVIEW**:
This role provides administrative support and help to ensure smooth day-to-day operations of the office with a focus on an enhanced tenant and customer experience

**RESPONSIBILITIES**:

- Greet tenants and visitors. Be the first point of contact for customer and tenant inquiries;
- Perform administrative tasks that including answering phones, mail deliveries and setting up meetings;
- Collection of Certificates of Insurance and Monthly Tenant Sales Reports and entry into JDE;
- Update the site Contact Information Database for all Tenants. Ensuring that the information is kept current and accurate;
- Monitor and track WO via RioCan Connect to ensure set service levels are met;
- Administration of access cards for the portfolio tenants;
- Coordination of tenant move ins and outs; use of elevators and loading dock;
- Drafting and distribution of all Tenant communication;
- Assist in the onboarding of new tenants;
- Planning and participating in tenant engagement activities and events;
- Creating a quarterly tenant newsletter using Figma;
- Contributing to regular tenant meetings while recording meeting minutes;
- Executing on high participation percentages for tenant experience surveys;
- Involved in preparing tenant chargeback forms and following up on invoicing as well as daily and weekly reports used by the leadership team;
- General filing and maintenance of files;
- Other duties / projects as required.

**QUALIFICATIONS**:

- Minimum 1 year experience in an administrative role;
- Excellent verbal and written communication skills;
- Detail-oriented, Strong Initiative, Accountability and Team Oriented;
- Strong Customer Service skills;
- Proficient in Word, Excel and Outlook;
- Proven organizational skills and ability to meet deadlines;
- Able to work both independently and as part of a team;
- JDE experience is an asset.

**Why join RioCan?**

We believe in rewarding you for what you do and investing in your career and long-term success. Our total rewards and perquisites program is designed to fit and enrich your life physically, emotionally, financially, and socially. We offer eligible employees:
**Work / Life Balance** that prioritizes YOU. Enjoy a hybrid work model with flexible work hours, an extra-long weekend with our RioCan Cares Day, and half days before every long weekend in the summer.

**Professional Growth and Development** that includes a continuing education reimbursement, a mentorship and leadership development program, on-demand online learning, and cross-training opportunities.

An **Extensive Health and Benefits Program** that includes health and dental benefits for you and your family starting on day one, a healthcare spending account, an employee family and assistance program, virtual healthcare, and other resources.

A **Comprehensive Retirement Program** to help prepare our employees for the future. This includes matching employee contributions in a retirement savings plan, pension plan, and an employee unit purchase plan.

**Additional Perks and Benefits** that include paid time off, parental leave top-up, various employee discounts, employee referral and recognition programs, and opportunities to participate in community initiatives, committees, and social events throughout the year.

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