Tenant Services Coordinator
6 months ago
**About GWL Realty Advisors**:
GWLRA is a leader in both the commercial and multi-residential real estate industries. Driven by our values of Integrity, Ambition, Creativity, and Empathy, our vision is to be a sustainable company known for exceptional real estate management, trusted advice, and outstanding service by consistently fulfilling our mission to deliver strong, long-term results for our clients.
Our Toronto team is currently seeking an exceptional Tenant Services Coordinator/Concierge supporting the property management team in overseeing a portfolio of commercial properties in the downtown core. A passion for fast and friendly customer service is a must as this role will be dedicated to providing “white glove service” exclusively to two key tenants. This person will work closely with a dedicated Building Operator to ensure all of the needs of these two key tenants are addressed as quickly and efficiently as possible.
This position will act as the main resource person with our external and internal partners. If you are an outstanding communicator, a highly organized and proactive person when it comes to solving problems, then this may be the right opportunity for you
**RESPONSIBILITIES***:
**Customer service***:
- Answer all incoming telephone calls and inquiries, service requests from key tenants and forward them to building operators and service providers, with professionalism and courtesy.
- Maintain positive tenant relations at all times by resolving complaints and ensuring tenant satisfaction.
- Build relationships with key contacts; proactively engage in frequent touchpoints to ensure work has been carried out satisfactorily and the quality of customer service is optimal.
- Encourage tenant feedback by touring space and conversing face-to-face with key tenant contacts daily.
**Administration and Operations***:
- Administrative tasks, such as updating information in property management systems, creating and tracking work orders for maintenance staff as it relates to key tenants.
- Manage and maintain the Angus Anywhere maintenance management system, including issuing work orders, and all other related reports, as well as data entry of all work orders as it relates to key tenants.
- Produce Key Performance Indicators (KPI’s) report, to track response time to work orders. Liaise closely with Property Management and Operations team to minimize response time.
- Managing monthly tenant billables and purchase orders. Prepare monthly reports showing services billed to tenant for work performed.
- Develop and maintain an effective line of communication with staff, key tenants and contractors; coordinate with site personnel and liaise with various internal teams.
- Writing and sending notices to key tenants.
- Act as a resource person for the Property Management team.
- Establish and maintain good communication with the Property Management team and provide administrative support as needed.
- Maintain the tenant contact information log.
- Coordinate set up of parking and security access card.
- Assist with tenant related projects.
- Perform other duties, as required, such as provide back-up coverage to the Property Administration team when needed.
**Marketing***:
- Assist in the supervision and coordination of building-related events and tenant appreciation events.
- Maintain event calendars; help coordinate the welcome kit for new tenants and various ad hoc projects.
- Assist with tenant satisfaction surveys.
**QUALIFICATIONS***:
- 1+ year of experience in customer service (ideally in real estate, hotel, or retail).
- Desired administrative experience.
- Experience in property management, an asset.
- Passionate about customer service and always looking for ways to exceed expectations.
- Excellent problem-solving skills and ability to navigate complex situations.
- A highly collaborative person with strong communication skills (written, oral and interpersonal).
- Intermediate level knowledge of Yardi 7S, Angus Anywhere and MS Office (Word, Excel, Outlook and PowerPoint).
- Must be autonomous with a high degree of initiative, resourcefulness, flexibility, autonomy and professionalism.
- Must be able to work in different buildings.
**What we Offer**:
- 3 Weeks of Vacation per year
- 3 Paid Personal Days per year
- Up to $2,000 annual Education Allowance
- Up to $5,000 annual Mental Health Coverage, plus other comprehensive benefits and savings programs
- Up to $400 to use towards wellness annually to help support your financial, physical, and mental wellness
'What we Offer' section only applies to full-time employees.
**Our Business***:
Learn more about our commercial and residential businesses, our values, and careers at GWLRA.
**Our Commitment to Diversity***:
GWL Realty Advisors is an equal opportunity employer. It prohibits discrimination based on age, color, disability, national origin, race, religion, sex, sexual orientation, and any other legally protected class in accordance
-
Coordinator, Tenant Services
1 month ago
Toronto, Canada Morguard Full time**PURPOSE** The Coordinator, Tenant Services is accountable to Manager, Operations for efficient and timely coordination of tenant requests and all tenant-related activities at the property and across the entire organization to ensure that Tenants receive the highest level of service and that all company’s policies and procedures are adhered to at all...
-
Tenant Services Coordinator
2 months ago
Toronto, Canada Triovest Realty Advisors Inc. Full timeTriovest, one of the largest privately-owned Canadian commercial real estate companies, is seeking a Tenant Services Coordinator at 700 University Avenue, Toronto. This location offers direct access to Queens Park subway station located on the Yonge-University-Spadina line. As a Tenant Services Coordinator for a 1 million square feet mixed office and retail...
-
Tenant Services Coordinator
5 months ago
Toronto, Canada BGIS Full timeWho We Are SUMMARY The **Tenant Services Coordinator **supports BGIS clients by coordinating the delivery of small-scale maintenance projects, workspace changes, design services and office services. This position is also responsible for coordinating the resolution of tenant issues related to the delivery of tenant service projects. They are also...
-
Tenant Service Coordinator
6 months ago
Toronto, Canada BGIS Full time**Who We Are** **SUMMARY The **Tenant Services Coordinator **supports BGIS clients by coordinating the delivery of small-scale maintenance projects, workspace changes, design services and office services. They coordinate the resolution of tenant issues related to the delivery of tenant service projects. They are also responsible for assembling the scope and...
-
Tenant Coordinator
5 months ago
Toronto, Canada Choice Properties Full time**Location**: 22 St. Clair Avenue East, Toronto, Ontario, M4T 2S5 Choice Properties Real Estate Investment Trust is an owner, manager and developer of well-located retail and commercial real estate across Canada. Choice Properties’ portfolio spans approximately 65 million square feet of gross leasable area and consists of over 700 properties primarily...
-
Tenant Services Coordinator
6 months ago
Toronto, Canada Angus Consulting Management Limited Full timeACML’s Facilities Management team is growing! Are you looking for a challenging and rewarding career with Canada’s leading provider of customized operations and solutions? If you are a devoted and career-minded professional looking to contribute to a hard-working, dedicated team, we want to hear from you! **WHO ARE WE?** With over 50 years of...
-
Tenant Services Coordinator
5 months ago
Toronto, Canada Angus Consulting Management Limited Full timeACML's Facilities Management team is growing! Are you looking for a challenging and rewarding career with Canada's leading provider of customized operations and solutions? If you are a devoted and career-minded professional looking to contribute to a hard-working, dedicated team, we want to hear from you! **WHO ARE WE?** With over 50 years of experience...
-
Tenant Relations Coordinator
6 months ago
Toronto, Canada The Cadillac Fairview Corporation Limited Full time**_Role Impact:_** In conjunction with the Manager, Tenant Relations, proactively coordinates every aspect of the tenant relationship by maintaining a consistent tenant services strategy. **_What you will deliver:_** - Maintain positive tenant relationships through professional and effective responsiveness to, and proactive consideration of tenant issues,...
-
Tenant Services Coordinator
5 months ago
Toronto, Canada Toronto Community Housing Full timeJob #: **8522** - Division: **Operations** - Vacancy Type: **Full-time Permanent & Full-time Temporary** - Affiliation: **Union: CUPE 416** - Contract Length: - Grade: **06** - # of Vacancies: **1** - Salary/Hourly Range: **$40.16 - $44.01** - Hiring range/wage: **$40.16** - Work Details (Days/hours): **35 hours per week, Monday - Friday** - Posted Date: -...
-
Tenant Construction Coordinator
3 weeks ago
Toronto, Canada Menkes Full timePosted In: Leasing - About The Job- We have an exciting opportunity for a project management professional. This role will be responsible for the coordination of the Tenant construction process in accordance with the Landlord’s leasing requirements for its Industrial and Retail tenants.**Responsibilities**: - Prepare budgets, job costs and issue purchase...
-
Tenant Services Administrator
3 months ago
Toronto, Canada Toronto Seniors Housing Corporation Full timeOn May 5, 2021, Toronto City Council approved the creation of the Toronto Seniors Housing Corporation (“TSHC”) to provide seniors with safe, well-maintained homes and improved living conditions, services and experiences. TSHC will interact with and support senior tenants in new ways, with the goal of ensuring seniors can age in place with dignity and in...
-
Toronto, Canada Toronto Community Housing Full timeJob #: **9053** - Division: **Operations** - Vacancy Type: **Full-time Permanent** - Affiliation: **Non-Union: Management & Exempt** - Contract Length: - Grade: **04** - # of Vacancies: **1** - Salary/Hourly Range: **66,483.80 - 79,780.56** - Hiring range/wage: **66,483.80 - 73,132.18** - Work Details (Days/hours): **36.25 hours per week, occasional evening...
-
Coordinator, Tenant Relations
5 months ago
Toronto, Canada RioCan Full time**Who We Are** RioCan is one of Canada's largest Real Estate Investment Trusts (REIT). We own, manage and develop retail-focused, increasingly mixed-use properties in Canada's major markets. We pioneered the REIT concept almost 30 years ago and have transformed Canadian real estate. We are proud to be recognized as one of Canada's Greenest Employers and a...
-
Coordinator, Tenant Relations
5 months ago
Toronto, Canada RioCan Full time**Who We Are** - RioCan is one of Canada's largest Real Estate Investment Trusts (REIT). We own, manage and develop retail-focused, increasingly mixed-use properties in Canada's major markets. We pioneered the REIT concept almost 30 years ago and have transformed Canadian real estate. We are proud to be recognized as one of Canada's Greenest Employers and a...
-
Production Coordinator
2 months ago
Toronto, Canada Board Of Governors of Exhibition Place Full time**About Us**: Exhibition Place is Canada’s largest entertainment venue, attracting over 5.5 million visitors a year. The 192-acre site is an integral component of Toronto and Ontario’s economy, particularly with respect to conventions, sport, festivals, recreation, culture and tourism. Located at Exhibition Place is the award-winning Enercare Centre,...
-
Production Coordinator
2 months ago
Toronto, Canada Exhibition Place Full time**Job Type**: Permanent **Hours of work**: 70 hours bi-weekly **Salary Range**: $73,055.00 - $92,323.00 **Posting Date**: September 18, 2024 **Closing Date**: October 2, 2024 **About Us**: Exhibition Place is Canada’s largest entertainment venue, attracting over 5.5 million visitors a year. The 192-acre site is an integral component of Toronto and...
-
Coordinator Tenant Participation
5 months ago
Toronto, Canada Toronto Community Housing Full timeJob #: **8386** - Division: **Operations** - Vacancy Type: **Full-time Permanent & Full-time Temporary** - Affiliation: **Union: CUPE 79** - Contract Length: **Various** - Grade: **TCHC 5** - # of Vacancies: **1** - Salary/Hourly Range: **34.45 - 37.77** - Hiring range/wage: **34.45 - 37.77** - Work Details (Days/hours): **35 hours per week, some weekends...
-
Tenant Services Specialist
5 months ago
Toronto, Canada Angus Consulting Management Limited Full timeACML’s Client Services team is growing! Are you looking for a challenging and rewarding career with Canada’s leading provider of customized operations and solutions? If you are a devoted and career-minded professional looking to contribute to a hard-working, dedicated team, we want to hear from you! **WHO ARE WE?** With over 50 years of experience...
-
Tenant Services Administrator
5 months ago
Toronto, Canada Toronto Seniors Housing Corporation Full timeToronto Seniors Housing Corporation (TSHC provides subsidized renta housing in a state of goo repair for approximately 15 00 low - a - moderate-income seniors i - 3 buildings acro the city. Our mandate i to enable TSHC tenants to age at home in comfort and dignity with access to programs and services and with a voice in their community. With a focus on...
-
Community Tenant Service Worker
5 months ago
Toronto, Canada Circle Community LandTrust Full time**Community Tenant Service Worker** - _Circle Community LandTrust_ Employment Type: FTE x 1 opening Work Hours: 35 hours/week, May require some evenings **Salary**: 45k-60k annually + robust benefits package Application Deadline: ASAP - Open until filled Program Portfolio: Scattered Housing Team, Tenant Services - Leslieville - Danforth - Malvern -...