Tenant Services Coordinator

5 months ago

Toronto, Canada Angus Consulting Management Limited Full time

ACML's Facilities Management team is growing Are you looking for a challenging and rewarding career with Canada's leading provider of customized operations and solutions? If you are a devoted and career-minded professional looking to contribute to a hard-working, dedicated team, we want to hear from you

**WHO ARE WE?**

With over 50 years of experience throughout North America, Angus Consulting Management Limited (“ACML”) is one of Canada's most trusted facility operations management companies. We have extensive knowledge managing critical environments including data centers, healthcare facilities, commercial facilities, central utility plants and Public Private Partnership projects.

**WHAT DO WE OFFER?**
- Competitive salary
- Excellent retirement savings plan
- Competitive benefits package
- Training & tuition reimbursement programs
- Education bursaries for Employee Children
- Referral bonus program

**WHO ARE WE LOOKING FOR?**

ACML is actively seeking a **Tenant Services Coordinator **located in **Toronto, Ontario** whose main responsibilities will include, but are not limited to, the following:

- Represents ACML as a key contact in maintaining positive relationships through professional and effective responsiveness to, and proactive consideration of, tenant issues, thereby ensuring that tenant relations expectations are being consistently met.
- Assists in the preparation and implementation of strategic plans to increase and uphold the quality and effectiveness of communications with client relations, key stakeholders and tenants.
- Receives/coordinates tenant service requests through Angus AnyWhere CMMS system for day-to-day and emergency work while ensuring appropriate information/updates are relayed to client representatives (including Leadership Team, Tenant Relations, etc.) in a timely manner.
- Directs/supports work assignment including resourcing of staff; sets priorities and develops/maintains administrative policies/procedures.
- Monitors/tracks operational performance statistics; runs CMMS reports; conducts root cause analysis; consolidates data/information into concise business report(s) for management review/action; prepares other operational reports, as requested.
- In collaboration with supervisor, assesses/determines work request priority to facilitate resolution in an efficient/professional manner. As required, obtains quotes to facilitate work requests.
- Develops/maintains processes to track work order progress, action items, inquiries, complaints, problem resolution, etc. to facilitate closure of work requests in accordance with performance-based service agreement. Follows up re: outstanding service requests.
- Participates in client meetings (as ACML representative) re: specific building initiatives; prepares meeting minutes, identifies ACML action items, etc.
- Participates in and supports other duties as assigned.

**WHAT WILL YOU BRING?**
- Minimum 3 years related work experience in property, project, and/or facilities management.
- Post-secondary education in facilities/property management, diploma/certification in Building Environmental Systems, Engineering Technology, or Trades qualification (or equivalent combination of education and experience).
- Knowledge of facility operations/maintenance an asset; knowledge of building systems and related codes/legislation an asset.
- Knowledge/understanding of Occupational Health and Safety Act; building/fire/other codes and applicable standards/regulations pertaining to facilities maintenance and operations;
- Strong computer skills (such as Microsoft Office suite).
- Active listener and contributor.
- Proven strengths in:

- Tenant Service Orientation - understands/meets service needs
- Accountability - results oriented; takes ownership and delivers on commitments
- Communication (written and verbal) - clear; concise; tactful; listens actively and objectively; open/consistent communication
- Teamwork - works collaboratively with others to achieve common goals while adding value to team
- Technical - Knowledge and understanding of building systems and operations

**WHY SHOULD YOU APPLY?**

We work hard to find the right people and provide opportunities for them to flourish.

**Accessibility**

ACML is committed to providing an accessible work environment. Upon request during the recruitment process, ACML will accommodate applicants with disabilities.

For more information on our Accessibility Program please refer to our Accessibility Policy

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