Tenant Services Administrator

1 week ago

Toronto, Canada Toronto Seniors Housing Corporation Full time

On May 5, 2021, Toronto City Council approved the creation of the Toronto Seniors Housing Corporation (“TSHC”) to provide seniors with safe, well-maintained homes and improved living conditions, services and experiences. TSHC will interact with and support senior tenants in new ways, with the goal of ensuring seniors can age in place with dignity and in comfort. By June 1, 2022, all 83 Toronto Community Housing Corporation (“TCHC”) seniors’ buildings will transition to be managed by the new Toronto Seniors Housing Corporation. The new corporation will continue to be focused on meeting the needs of senior tenants through the Integrated Service Model.

TCHC will continue to own the buildings and be responsible for major capital. TSHC will lease the buildings from TCHC and be responsible for minor capital and maintenance. TSHC will be entering into agreements for shared services where appropriate with TCHC and TSHC will be focused on tenant facing issues, including health and social supports.

**Please be advised that this opportunity is for Toronto Seniors Housing Corporation and not Toronto Community Housing.**

Please Note:
An Eligibility List will be created from this competition and will be in effect for up to six (6) months for any current and future Temporary and Permanent Tenant Services Administrator positions that may become available.

In addition to a great job opportunity to help Toronto's Seniors live with dignity and safety, Toronto Seniors Housing offers:

- Competitive Benefit Package
- Defined Benefit Pension plan with 100% employee matching
- Three weeks paid vacation and four personal days
- Employee Assistance Plan
- Fitness Membership discount
- Annual Tuition Reimbursement

Are you passionate about community housing and looking for an opportunity to work with an organization that is dedicated to improving the lives of tenants from diverse backgrounds? Do you want to use your leadership experiences to influence community growth? If this sounds like your ideal career, then Toronto Community Housing is the place for you

The Seniors Housing unit is focused on ensuring access to services and integrated supports for seniors’ tenants to realize successful tenancies and allow seniors to age in place. Reporting to the Seniors Housing Manager, the Tenant Services Administrator will provide a wide range of administrative and clerical support required in the day to day management of a social housing portfolio, including administrative duties supporting leasing activities, creating and maintaining tenant records, annual rent review activities, and collecting data & generating reports.

**Responsibilities**
- Rent Assessment and rent reviews in accordance with Housing Service Act (HAS) guidelines. Including recalculations.
- Prepare letters and correspondence in accordance with the Arrears Collection Process
- Work with team members to identify tenants at risk of eviction due to nonpayment of rent
- Communicate results with necessary parties to action if required in accordance with process
- File and monitor/ repayment agreements in accordance with the Eviction Prevention Policy
- Liaise with site staff/external agencies (e.g. OCHE, ODSP, POA) when follow-up is required
- Coordinate tenant legal processes including initiating termination notices for tenant arrears/breaches of Residential Tenancy Act (RTA)
- Preparation of routine correspondence and reports
- Preparation of general tenancy and tenancy management correspondence as required
- Initialize input and support tenant pre-authorization payment process
- Create tenant files, verifying RGI eligibility, coordinating all leasing documents, preparing lease and all relevant leasing documents completing the lease package in accordance with leasing check lists etc.
- Meet with the tenant to sign the lease documents and review tenancy requirements.
- Data collection and generating reports (including but not limited to)
- Tenant information as it relates to leasing activities, including income and assets documents;
- Arrears reports.
- Record keeping and documentation
- Maintain an effective electronic and manual record keeping system for business practices including: tenant files, accounts payable documents,Housing Service Act (HSA) documents and legal documents, etc
- Respond to inquiries (including but not limited to)
- Questions regarding rent calculations;
- Legal matters including eviction for rent arrears;
- Charges
- Parking
- Administer process for common spaces including but not limited to recreation rooms, storage, parking etc.
- Other duties as assigned

**Qualifications**
- Minimum 3 years’ experience in property management and administration
- College diploma in business administration and accounting or equivalent relevant experience.
- Ability to obtain a Certificate in Rent Geared to Income (RGI) Administration
- Tenancy Administration and Management certificate is an asset
- Experience with vulnerable populations within a

  • Tenant Services Administrator

    2 weeks ago

    Toronto, Canada Toronto Seniors Housing Corporation Full time

    Toronto Seniors Housing Corporation (TSHC) provides subsidized rental housing in a state of good repair for approximately 15,000 low - and moderate-income seniors in 83 buildings across the city. Our mandate is to enable TSHC tenants to age at home in comfort and dignity with access to programs and services and with a voice in their community. With a focus...

  • Tenant Services Administrator

    2 weeks ago

    Toronto, Canada Toronto Seniors Housing Corporation Full time

    Toronto Seniors Housing Corporation (TSHC provides subsidized renta housing in a state of goo repair for approximately 15 00 low - a - moderate-income seniors i - 3 buildings acro the city. Our mandate i to enable TSHC tenants to age at home in comfort and dignity with access to programs and services and with a voice in their community. With a focus on...

  • Tenant Services Coordinator

    2 weeks ago

    Toronto, Canada Triovest Realty Advisors Inc. Full time

    Triovest, one of the largest privately-owned Canadian commercial real estate companies, is seeking a Tenant Services Coordinator at 700 University Avenue, Toronto. This location offers direct access to Queens Park subway station located on the Yonge-University-Spadina line. As a Tenant Services Coordinator for a 1 million square feet mixed office and retail...

  • Tenant Services Coordinator

    3 weeks ago

    Toronto, Canada MADISON HOMES HOLDINGS Full time

    **Title**:Tenant Services Coordinator **Department**:Commercial **Reports to**: Vice President of Leasing & Hospitality and Director of Property Services **Our History**: The Madison Group is a widely diversified real estate and land development company with extensive experience in building master - planned communities, low-rise and high-rise residential...

  • Tenant Services Coordinator

    4 weeks ago

    Toronto, Canada GWL Realty Advisors Full time

    **About GWL Realty Advisors**: GWLRA is a leader in both the commercial and multi-residential real estate industries. Driven by our values of Integrity, Ambition, Creativity, and Empathy, our vision is to be a sustainable company known for exceptional real estate management, trusted advice, and outstanding service by consistently fulfilling our mission to...

  • Tenant Services Coordinator

    4 weeks ago

    Toronto, Canada Triovest Realty Advisors Full time

    Join Triovest, one of the largest privately-owned Canadian commercial real estate companies, as a **Tenant Services Coordinator** at our 595 Bay Street, Toronto location. As a Tenant Services Coordinator for a mix office and retail complex located in downtown Toronto, you will be the primary contact to our clients and tenants within the property. You will...

  • Coordinator, Tenant Services

    1 week ago

    Toronto, Canada Morguard Full time

    **PURPOSE** The Coordinator, Tenant Services is accountable to Manager, Operations for efficient and timely coordination of tenant requests and all tenant-related activities at the property and across the entire organization to ensure that Tenants receive the highest level of service and that all company’s policies and procedures are adhered to at all...

  • Tenant Services Coordinator

    3 weeks ago

    Toronto, Canada GWL Realty Advisors Full time

    **About GWL Realty Advisors**: GWLRA is a leader in both the commercial and multi-residential real estate industries. Driven by our values of Integrity, Ambition, Creativity, and Empathy, our vision is to be a sustainable company known for exceptional real estate management, trusted advice, and outstanding service by consistently fulfilling our mission to...

  • Tenant Services Coordinator

    1 week ago

    Toronto, Canada GWL Realty Advisors Full time

    **About GWL Realty Advisors**: GWLRA is a leader in both the commercial and multi-residential real estate industries. Driven by our values of Integrity, Ambition, Creativity, and Empathy, our vision is to be a sustainable company known for exceptional real estate management, trusted advice, and outstanding service by consistently fulfilling our mission to...

  • Tenant Services Coordinator

    4 weeks ago

    Toronto, Canada GWL Realty Advisors Full time

    **About GWL Realty Advisors**: GWLRA is a leader in both the commercial and multi-residential real estate industries. Driven by our values of Integrity, Ambition, Creativity, and Empathy, our vision is to be a sustainable company known for exceptional real estate management, trusted advice, and outstanding service by consistently fulfilling our mission to...

  • Tenant Services Coordinator

    2 weeks ago

    Toronto, Canada GWL Realty Advisors Full time

    GWLRA is a leader in both the commercial and multi-residential real estate industries. We believe in generating value by creating vibrant, sustainable communities that engage, excite, and inspire. Our people live our values through the work they do and the results they deliver. Our core values are keeping our word, working better together and embracing...

  • Coordinator, Tenant Services

    1 week ago

    Toronto, Canada Brookfield Properties Full time

    Location Hudson's Bay Centre - 2 Bloor Street East Business Within our office business, this conviction guides every aspect of our work. Our signature structures not only define skylines but are also true destinations — bringing together office areas, retail spaces, and dining options all in one. And our high-end design capabilities and strong...

  • Tenant Services Coordinator

    2 weeks ago

    Toronto, Canada Triovest Realty Advisors Inc. Full time

    **THE ROLE** Join Triovest as a Tenant Services Coordinator for a mix office and retail complex located in downtown Toronto. The primary responsibility of this role is to serve as the primary contact to the clients and tenants as well as deliver prompt and consistent service while maintaining an efficient flow of information and documentation within the...

  • Coordinator, Tenant Services

    4 weeks ago

    Toronto, Canada Brookfield Properties Full time

    Location Brookfield Place - 181 Bay Street Business Within our office business, this conviction guides every aspect of our work. Our signature structures not only define skylines but are also true destinations — bringing together office areas, retail spaces, and dining options all in one. And our high-end design capabilities and strong sustainability...

  • Coordinator, Tenant Services

    3 weeks ago

    Toronto, Canada Brookfield Properties Full time

    Location Bay Adelaide Centre - 333 Bay Street, Suite C131 Business At Brookfield Properties, our global network and relationships are here for our tenants and partners — wherever they are in the world. Where going to work never feels routine. We integrate commercial real estate with world-class shops, restaurants, and entertainment, creating spaces...

  • Tenant Services Coordinator

    3 weeks ago

    Toronto, Canada BGIS Full time

    Who We Are SUMMARY The **Tenant Services Coordinator **supports BGIS clients by coordinating the delivery of small-scale maintenance projects, workspace changes, design services and office services. This position is also responsible for coordinating the resolution of tenant issues related to the delivery of tenant service projects. They are also...

  • Community Tenant Service Worker

    2 weeks ago

    Toronto, Canada Circle Community LandTrust Full time

    **Community Tenant Service Worker** - _Circle Community LandTrust_ Employment Type: FTE x 1 opening Work Hours: 35 hours/week, May require some evenings **Salary**: 45k-60k annually + robust benefits package Application Deadline: ASAP - Open until filled Program Portfolio: Scattered Housing Team, Tenant Services - Leslieville - Danforth - Malvern -...

  • Tenant Service Coordinator

    1 week ago

    Toronto, Canada Toronto Community Housing Full time

    **Please Note**: An Eligibility List will be created from this competition and will be in effect for up to six (6) months for any future Temporary and Permanent Tenant Service Coordinator positions that may become available.** **Make a difference** Want to help grow our communities? At Toronto Community Housing, we pride ourselves in developing Toronto’s...

  • Tenant Services Coordinator

    2 weeks ago

    Toronto, Canada Colliers International Full time

    BE authentic. BE influential. BE the expert. Be all that and more at Colliers. - At Colliers, we help leaders succeed by helping them build amazing workplaces, businesses and communities around the world. We do this by thinking differently, sharing innovative ideas and offering a unique and collaborative workplace where you can succeed. - Who you are -...

  • Tenant Services Coordinator

    3 days ago

    Toronto, Canada Angus Consulting Management Limited Full time

    ACML’s Facilities Management team is growing! Are you looking for a challenging and rewarding career with Canada’s leading provider of customized operations and solutions? If you are a devoted and career-minded professional looking to contribute to a hard-working, dedicated team, we want to hear from you! **WHO ARE WE?** With over 50 years of...