Support Specialist

6 months ago

Ottawa, Canada Raven Connected Full time

**Who We Are**

Located in downtown Ottawa, Raven Connected is a leading provider in the video telematics industry, offering cutting-edge in-vehicle hardware and cloud based telematics solutions. Our mission is to enhance fleet management capabilities and roadway safety worldwide. We have established a robust book of business through strategic channel partnerships and franchise relationships, setting a benchmark for excellence in our field. We're a small, talented group dedicated to advancing fleet management and leading edge automotive video technology.

**Position Overview**

We are seeking a dynamic customer-facing Channel Success/Support Specialist to join our team (bilingual English/French). This role will be instrumental in maintaining and expanding our support for existing channel partners and providing pre and post sales support for our solutions. As a key liaison between Raven and these key partners, you will play a vital role in facilitating our overall growth strategy.

**Key Responsibilities**:

- Partner and Customer Demonstrations: Collaboratively conduct demonstrations of our solutions alongside channel partner sales personnel to both existing and prospective customers, showcasing the value and capabilities of our offerings.
- Support Inquiry Response: Serve as the first and second tier support contact for inquiries from channel partners and their customers. Coordinate with internal resources to resolve issues promptly and effectively.
- Weekly Partner Collaboration: Actively participate in weekly calls with channel partners, ensuring alignment, addressing any concerns, and identifying opportunities for growth.
- Communication and Coordination: Serve as the go-to contact for channel partner personnel and their customers for any questions or concerns related to our solutions. Ensure a high level of satisfaction through excellent service and communication.
- Sales Opportunity Tracking and Order Fulfillment: Monitor and track sales opportunities brought forth by key accounts, coordinating the necessary steps for successful order fulfillment.

**Qualifications**:

- Proven experience in customer-facing roles within the technology sector, preferably in channel sales or support.
- Excellent communication, presentation, and interpersonal skills.
- Ability to work effectively in a fast-paced environment and manage multiple priorities.
- Demonstrated problem-solving skills and the ability to support coordination of efforts across different departments.
- Bachelor’s degree in Business, Communications, Technology, or related field preferred.
- Bilingual proficiency in French and English is mandatory.

**Skills**
- Customer advocacy
- Strategic thinking and analytical skills to evaluate partnership opportunities as well as to gather and present data in a meaningful way for development of the business.
- Effective communication and relationship-building skills to engage with potential and existing partners.
- Organizational and project management skills to manage multiple partnerships and initiatives simultaneously.
- Technical proficiency to understand and articulate the features and benefits of our telematics solutions.

**Compensation**

Raven Connected offers a dynamic work environment where innovation and collaboration are valued. We provide competitive salaries, comprehensive benefits, and opportunities for professional growth. Join us in driving the future of video telematics and making a meaningful impact on the industry.

**Job Type**: Full-time

**Benefits**:

- Full Health & Dental Insurance
- RRSP Matching
- On site gym
- Weekly team lunch
- Free parking

**Schedule**:

- Monday to Friday

**Work Location**: Downtown Ottawa with some flexibility for a hybrid schedule

**Benefits**:

- Dental care
- Extended health care
- On-site gym
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- Monday to Friday

Application question(s):

- Do you have experience in customer-facing roles within the technology sector, preferably in channel sales or support.

**Education**:

- Bachelor's Degree (preferred)

**Language**:

- English and French Fluently (required)

Work Location: Hybrid remote in Ottawa, ON K2P 2H3

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