Technical Support Specialist

4 months ago

Ottawa, Canada DNSnetworks Corp Full time

Salary: 60-70k

The technical support engineer's main responsibilities:

- Evaluate the performance of existing computer systems, plan and direct upgrades and improvements, troubleshoot problems / test and resolve issues.
- Provide recommendations to enhance IT systems and services.
- Support, administer, configure, and install software and hardware products and systems.
- Implement new products or upgrades in a network operating system environment by determining the feasibility, the cost / benefit, assessing the impact to all clients.
- Liaise with clients (including senior management and executive), partners and external vendors to resolve issues and recommend next steps.
- Develop, evaluate and test new technologies.
- Responsible for providing 24/7 first tier management and support.
- Provide access to all IT network services.
- Responsible for ensuring changes to the IT infrastructure.
- Responsible for Configuration Management.

**Education**

Undergraduate degree or Technologist diploma or Professional technologist equivalency designation within one of the following fields:

- Computer Science
- Network Security
- Telecommunications
- Engineering

The educational program must be from an accredited learning institution recognized in Canada.
If you completed a program outside of Canada you will be required to obtain proof of a Canadian equivalency at your expense through a recognized credential assessment service.
Note: Any higher level of education could be recognized as experience.

**Experience**

Undergraduate degree and one (1) year of relevant experience
- Underfill - no experience requirement.

Technologist diploma or Professional technologist equivalency designation and two (2) years of relevant experience
- Underfill - no experience requirement.
- ** Collaboration Tools Analyst**: Sharepoint and or Microsoft Exchange
- ** Desktop Support Specialist**: Advanced knowledge of Windows 11, Server 2012+, with Domain Role/Service Management
- ** Network Operations Centre Analyst**: the monitoring, support and management of computing and telecommunication networks including their security. Certifications in Cisco Certified Network Admin (CCNA), Microsoft Certified Systems Admin (MCSE) and ITIL Foundation certification are considered assets.
- ** Network / Communications Specialist**: Fortigate, Cisco, Juniper, Palo Alto (CCNA, MCITP, CCNP), TCIP, IPSec, SNMP, OSPF, VoIP systems. Enterprise Switching (Aruba, Cisco, Juniper, etc)
- ** Telephony Communications Specialist**: Telephony Management Solutions - Avaya, 3CX, FreeSwitch, Asterix, SIP and H.323, LINUX operating system, Routing, VLAN's, Tandberg video conferencing systems, etc.).
- ** Server & Storage Specialist**: Network based storage infrastructure, LAN/SAN storage devices, HP 3Par or similar Enterprise Storage Management, Fiber Channel networking, ISCSI.
- ** Client Liaison Officers**: IT help desk, JIRA, ITIL knowledge.

**Competencies**
- Adaptability / Flexibility
- Interpersonal Skills
- Organizational Skills / Multitasking
- Problem Solving
- Analytical Skills

**Location Requirements**

**Please keep in mind this position will be for local residents of Ottawa, ON and or Gatineau, QC**

**Must Have/Likes**

Driver's License

Like dogs (we have on average about 3 dogs in the office at all times)

Working in an office environment

Going on-site to deploy and fix IT related systems

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