Network Support Specialist
7 months ago
The technical support engineer's main responsibilities:
- Evaluate the performance of existing computer systems, plan and direct upgrades and improvements, troubleshoot problems / test and resolve issues.
- Provide recommendations to enhance IT systems and services.
- Support, administer, configure, and install software and hardware products and systems.
- Implement new products or upgrades in a network operating system environment by determining the feasibility, the cost / benefit, assessing the impact to all clients.
- Liaise with clients (including senior management and executive), partners and external vendors to resolve issues and recommend next steps.
- Develop, evaluate and test new technologies.
- Responsible for providing 24/7 first tier management and support.
- Provide access to all IT network services.
- Responsible for ensuring changes to the IT infrastructure.
- Responsible for Configuration Management.
Solid working experience in most of the following:
- IP Networking basics: TCP/IP, Subnetting, IP Packet flow, OSI layers;
- Routing technologies: OSPF, ISIS, BGP, MPLS (L2 & L3 VPN), RSVP, LDP, Multicast protocols (IGMP, PIM), Traffic Engineering;
- Switching and Data Center technologies: VLAN/Trunking, STP, RSTP, VSTP, VXLAN/EVPN, IP-Fabric
- Working experience with traffic generators and network protocols analysis tools
- Strong problem-solving and troubleshooting skills, applicable to large and complex network scenarios
- **Juniper Products like MX, PTX, QFX, EX, and SRX will be given preference**:
- Working experience with Operating System architectures (*nix, FreeBSD), Virtualization, Hardware (CPU, memory, controller (and so on types), Scripting languages (TCL, Perl, Ansible, Puppet, C, C++), Service daemons (DHCP, DNS, TACACS, Radius)
**Education**
Undergraduate degree or Technologist diploma or Professional technologist equivalency designation within one of the following fields:
- Computer Science
- Network Security
- Telecommunications
- Engineering
The educational program must be from an accredited learning institution recognized in Canada.
If you completed a program outside of Canada you will be required to obtain proof of a Canadian equivalency at your expense through a recognized credential assessment service.
Note: Any higher level of education could be recognized as experience.
**Experience**
Undergraduate degree and one (1) year of relevant experience
- Underfill - no experience requirement.
Technologist diploma or Professional technologist equivalency designation and two (2) years of relevant experience
- Underfill - no experience requirement.
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- **Network / Communications Specialist**: Fortigate, Cisco, Juniper, Palo Alto (CCNA, MCITP, CCNP), TCIP, IPSec, SNMP, OSPF, VoIP systems. Enterprise Switching (Aruba, Cisco, Juniper, etc)
- **Telephony Communications Specialist**: Telephony Management Solutions - Avaya, 3CX, FreeSwitch, Asterix, SIP and H.323, LINUX operating system, Routing, VLAN’s, Tandberg video conferencing systems, etc.).
- **Server & Storage Specialist**: Network based storage infrastructure, LAN/SAN storage devices, HP 3Par or similar Enterprise Storage Management, Fiber Channel networking, ISCSI.
- **Client Liaison Officers**: IT help desk, JIRA, ITIL knowledge.
**Competencies**
- Adaptability / Flexibility
- Interpersonal Skills
- Organizational Skills / Multitasking
- Problem Solving
- Analytical Skills
**Location Requirements**
**Please keep in mind this position will be for local residents of Ottawa, ON and or Gatineau, QC**
**Must Have/Likes**
Driver's License
Like dogs (we have on average about 3 dogs in the office at all times)
Working in an office environment
Going on-site to deploy and fix IT related systems
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