Support Specialist

3 months ago


Ottawa ON, Canada NAHEL RECRUITMENT Full time
Description

We are currently seeking a Support Specialist to join our team. As a Support Specialist, you will play a crucial role in providing technical assistance and support to our clients. You will be responsible for resolving software and hardware issues, troubleshooting network problems, and ensuring a positive customer experience. If you have a passion for helping others and possess excellent problem-solving skills, we want to hear from you

Responsibilities
  • Provide technical assistance and support to customers via phone, email, and chat
  • Diagnose and troubleshoot software, hardware, and network problems
  • Collaborate with cross-functional teams to resolve complex issues
  • Document and track customer issues to ensure timely resolution
  • Ensure a high level of customer satisfaction by providing exceptional service
  • Stay up-to-date with the latest industry trends and technologies
  • Assist with the testing and implementation of software updates and patches


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