Support Specialist

3 months ago


Ottawa, Canada NAHEL RECRUITMENT Full time

DescriptionWe are currently seeking a Support Specialist to join our team. As a Support Specialist, you will play a crucial role in providing technical assistance and support to our clients. You will be responsible for resolving software and hardware issues, troubleshooting network problems, and ensuring a positive customer experience. If you have a passion for helping others and possess excellent problem-solving skills, we want to hear from youResponsibilitiesProvide technical assistance and support to customers via phone, email, and chatDiagnose and troubleshoot software, hardware, and network problemsCollaborate with cross-functional teams to resolve complex issuesDocument and track customer issues to ensure timely resolutionEnsure a high level of customer satisfaction by providing exceptional serviceStay up-to-date with the latest industry trends and technologiesAssist with the testing and implementation of software updates and patches



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