Work in Canada Assistant Program Coordinator

2 weeks ago

Toronto, Canada SWAP Working Holidays Full time

SWAP Working Holidays is an organization that offers youth aged 18 - 35 a truly unique opportunity to explore the world through work and travel. We welcome thousands of international youth into Canada every year and help them upon arrival and throughout the duration of their time in Canada, to explore and enjoy as much of this wide country as possible

We’re looking for a creative, energetic, multi-talented individual, who thrives in a busy, bustling environment and loves to help others. This is a fun job where you get the satisfaction of helping people adjust to life in Canada all while having a great time (where else can you run a pub night and organize hockey games with people from all over the world as part of your role?)

As the Toronto Work in Canada Assistant Program Coordinator, your job is to welcome newcomers on Working Holiday visas and to assist them in their first steps of settling in Canada. You are a naturally helpful, kind, empathetic, and patient individual who is understanding and enjoys interacting with new cultures, languages, and traditions, and takes enjoyment in sharing Canadian culture, traditions, history, and quirks with these participants. Ideally, you have travelled Canada / North America extensively and can suggest some awesome spots to check out - especially in Vancity An outgoing personality is also a must for this position, as we host social events every month for participants, encouraging newcomers to meet other Swappers and enjoy true Canadiana outings.

Our Toronto office is a drop-in centre in a LGBTQ+ friendly, accessible setting. In addition to administrative tasks and providing one-on-one support to current participants as required, including offering detailed resume review, you will also run weekly group orientations, so strong communication skills are imperative. Our busiest time of year (June-October) sees a high level of arrivals and applicants must be able to work within a fast-paced, ever-changing environment.

This position requires a high level of multitasking, attention to detail, problem-solving, and handling of sensitive and confidential information. You must be flexible and able to prioritize projects and clients as each day is different at SWAP

As a Work in Canada Assistant Coordinator, you will:

- Answer participant enquiries and assist with any problem-solving in a friendly manner
- Provide customized, one-on-one support (accommodation, travel, healthcare, driving, etc.)
- Assist participants with job-searching advice and techniques and one-on-one resume and cover letter review (must be comfortable working with varying levels of English-language ability)
- Perform data entry and database management / maintenance
- Update job database listings weekly
- Ensure all office resources are up-to-date and dealing with any problems that might arise; organize office supplies, luggage storage, and participant records
- Keep up-to-date local, regional and national travel information
- Communicate daily with the team in the Toronto and Vancouver offices
- Manage incoming and outgoing participant mail
- Foster relationships with current and prospective employers
- Run weekly group orientations for new arrivals
- Help plan and coordinate social events

Job Requirements/Qualifications:

- Post-secondary education
- Some administrative experience in an office environment preferred
- Superb communication skills; self-described "people person"
- Strong knowledge of Toronto, surrounding area, and Eastern Canada
- Excellent interpersonal skills; commitment to delivering high-level of customer service
- Outgoing and enthusiastic
- Empathetic and puts clients first; able to quickly assess situations and advise accordingly
- Preference for applicants with extensive travel experience
- Must be highly organized and comfortable working in fast-paced environments; flexible and adaptable and able to prioritize projects
- High attention to detail
- Community-minded individual; comfortable working with people from diverse backgrounds (previous experience in community spaces a strong asset)
- Second language an asset

Applicants must be available to work on-site during office hours: Monday to Friday, varying hours between 9am-5pm. Hours fluctuate according to organizational needs but never less than 30 hours per week.
- Salary/Wage: $19/hr, 30-35 hours/week

Job Application Process:
Please submit your resume **and a **_**detailed, creative cover letter**_which indicates why you would be an excellent fit for this position, and why you should be an ambassador for Canada Tell us your favourite place in Canada to visit, and your most memorable travel experience (Canada or elsewhere).

**Job Type**: Part-time
Part-time hours: 30-35 per week

**Salary**: $19.00 per hour

**Benefits**:

- Casual dress

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

Application deadline: 2023-04-14
Expected start date: 2023-05-01

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