Program Coordinator-business General Program

2 weeks ago

Toronto, Canada Toronto School of Management Full time

**Primary Purpose**

Toronto School of Management (TSoM) is an innovative college offering a broad range of career-focused programs in Business, Hospitality and Tourism, Big Data, Cybersecurity, and Accounting. We provide relevant programs which ensure our students meet the demands of today’s ever-changing job market.

At TSoM, we recognize the importance of real workplace experience. We offer co-op programs and have partnered with employers from various industries to ensure that students maximize their potential and benefit from the duration of their studies with us. These partnerships support our students to gain real and valuable workplace experience. Our experienced faculty deliver the highest quality of education, using their expertise to help you achieve your full potential.

Niagara College, Toronto Programs is a public college-private partnership between Niagara College Canada (NC) and TSoM, with academic delivery and student support services managed by TSoM.

The Program Coordinator, Business General will play an essential academic role to program sustainability and student success. The Program Coordinator will be responsible to assist the Business General Program and the academic department with various projects relating to academic operations by implementing innovative program-specific objectives.

**Education and Experience**
- Bachelor’s degree in appropriate discipline or an equivalent combination of education, training, and experience.
- 2 to 3 years of work experience in academic operations/student facing role preferred.
- Previous work experience at a college or university as a program coordinator or related role is preferred.
- Hands on experience in managing day to day operations of an academic program.
- Project management experience will be an asset.

**Knowledge and Skills**
- Sound technical knowledge and adaptability.
- Proficiency with technology, including, Microsoft Office, Google Suite and course management system.
- Strong organizational skills including the ability to handle many concurrent tasks, attend to detail and able to work well under pressure.
- Demonstrated experience in academic operations, student support is highly desirable.
- Superior communication abilities, and excellent interpersonal skills
- Demonstrated experience in communicating with diverse team of educators.
- Ability to communicate complex information to a range of diverse students and faculty members both orally and in writing.
- Demonstrated a commitment to diversity and equity is desirable to interact effectively with diverse students and colleagues.
- Capable of working independently as well as being part of a team.

**Specific Responsibilities**
- Provide administrative assistance to the program managers and the day-to-day operations of the department/program/classes.
- Contribute to the Business General programs strategic effectiveness by participating on internal and external committees, as requested by supervisor.
- Offer in-person and online support with technical issues reported by faculty or staff.
- Participate in faculty meetings, orientations, graduation exercises, and other functions as directed.
- Coordinate all logistics of meeting requests including booking rooms and set up and take down of technology requirements.
- Provide administrative support for department meetings, committees, and or working groups as assigned, including preparation for technical support, preparation of agenda, minute taking and minute distribution.
- Handle and process documents with confidentiality and compliance while exercising best practice with administrative procedures: records management, records destruction and file maintenance - physical and electronic as well as the retention and destruction of documents.
- Create and maintain efficient and detailed electronic and paper file management processes.
- Create and maintain databases to support program outcomes with an understanding of the expected results.
- Provide administrative support on special projects where required.
- Participate in program specific marketing activities such as webinars and workshops when required.
- Participate in professional development activities and programs as required by accreditation/regulatory agencies.
- Perform other duties and responsibilities as assigned.

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