Aerospace Technical Sales Representative

1 month ago


Laval, Canada M1 Composites Technology Inc. Full time

**About M1 Composites**

M1 Composites Technology is a Transport Canada Approved Maintenance Organization (AMO) and Design Approval Organization (DAO) specializing in advanced composites & sheet metal structures. M1 provides speciality products and services to the commercial and defense aerospace sectors including: engineering, certification (STCs & PMA parts), manufacturing, repair, and NDT (LPI, Eddy current, ultrasonic, thermography, ELCH, borescope). M1 is a leader in repair & overhaul of nacelles, flight control surfaces, radomes, doors, interiors, fairings, cargo nets, and much more. In addition, we are an Airbus and Boeing (Gold) Licensed MRO facility, ISO9001/AS9100/AS9110 certified, NADCAP, military approved.

**Purpose**

The Customer Account Manager is the principal point of contact for the customer, oversees the contractual obligations and manages customer satisfaction. The role comes with a lot of exposure in the company and deals directly with the customers.

**Objectives**:

- Maintain a high level of customer satisfaction.
- Lead ad hoc projects for new or existing clients.

**Main responsibilities**

**Aerospace Technical Sales Representative**:

- Build lasting and trusting relationships with our customers through open and interactive communication,
- Identify and assess customer needs and respond effectively to their requests to maintain a high level of satisfaction, build lasting relationships and manage customer satisfaction,
- Communicate with customers, provide appropriate solutions in a timely manner, and follow up to ensure problem resolution,
- Manage and fulfill contractual obligations,
- Act as the primary point of contact for customers and ensure service excellence,
- Provide accurate, valid and complete information using appropriate methods/tools,
- Work closely with internal teams to enhance the overall customer experience,
- Monitor key performance indicators (KPIs),
- Identify new business opportunities with existing customers,
- Develop and improve processes,
- Conduct quarterly reviews with clients.

**Your ideal background**:

- University degree or college diploma in aviation, business administration, or other related field, or equivalent experience,
- 3-5 years of aviation and maintenance (MRO) experience,
- Knowledge of composites and aerostructures
- Knowledge of structural repair manuals (SRM) and component maintenance manuals (CMM) on composite and/or sheet metal structure (an asset);
- Ability to multitask and work with limited supervision,
- Comfortable in a fast-paced environment,
- Customer service oriented,
- Excellent knowledge of ERP and MS Office Suite,
- Bilingual French and English.
- ________________________________________

**À propos de M1 Composites**

M1 Composites Technologie est un organisme de maintenance agréé (AMO) et un organisme d’approbation de la conception (DAO) certifié par Transports Canada pour les structures de matériaux composites et métallique. M1 offre des produits et services spécialisés pour l’industrie aéronautique commerciale et militaire, incluant : ingénierie, certification (STCs & PMA parts), fabrication, réparation, et essais non destructifs. M1 est un chef de file dans la réparation et la remise à neuf de nacelles, surfaces de commande de vol, radômes, portes, intérieurs, fairings, cargo nets, et bien plus. De plus, nos installations sont autorisées par Airbus et Boeing (Gold), certifié ISO9001/AS9100/AS9110, NADCAP, approuvé pour le militaire.

**Raison d’être**

Le représentant technique des ventes en aéronautique est le principal point de contact pour le client, il supervise les obligations contractuelles et il gère la satisfaction du client. Par son rôle dans différents projets d’appel d’offre, ce poste vient avec beaucoup de visibilité autant à l’intérieur de l’entreprise qu’à l’extérieur.

**Objectifs**:

- Maintenir un niveau élevé de satisfaction de la clientèle.+
- Mener des projets _ad hoc_ pour des clients nouveaux ou existants.

**Responsabilités principales**

**Représentant technique des ventes en aéronautique**:

- Établir des relations durables et de confiance avec nos clients grâce à une communication ouverte et interactive,
- Identifier et évaluer les besoins des clients et répondre efficacement à leurs demandes afin de maintenir un niveau élevé de satisfaction, de développer des relations durables et de gérer la satisfaction de la clientèle,
- Communiquer avec les clients, fournir des solutions appropriées dans les délais impartis et assurer le suivi pour garantir la résolution des problèmes,
- Gérer et respecter les obligations contractuelles,
- Agir en tant que principal point de contact pour les clients et garantir un excellent niveau de service,
- Fournir des informations précises, valables et complètes en utilisant les méthodes/outils appropriés,
- Travailler en étroite collaboration avec les équipes internes afin d'améliorer l



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