Customer Account Manager
6 months ago
**About M1 Composites**
M1 Composites Technology is a Transport Canada Approved Maintenance Organization (AMO) and Design Approval Organization (DAO) specializing in advanced composites & sheet metal structures. M1 provides speciality products and services to the commercial and defense aerospace sectors including: engineering, certification (STCs & PMA parts), manufacturing, repair, and NDT (LPI, Eddy current, ultrasonic, thermography, ELCH, borescope). M1 is a leader in repair & overhaul of nacelles, flight control surfaces, radomes, doors, interiors, fairings, cargo nets, and much more. In addition, we are an Airbus and Boeing (Gold) Licensed MRO facility, ISO9001/AS9100/AS9110 certified, NADCAP, military approved.
**Purpose**
The Customer Account Manager is the principal point of contact for the customer, oversees the contractual obligations and manages customer satisfaction. The role comes with a lot of exposure in the company and deals directly with the customers.
**Objectives**:
- Maintain a high level of customer satisfaction,
- Lead _ad hoc _projects for new or existing clients.
**Main responsibilities**
**Customer Account Management**:
- Build sustainable relationships and trust with our customer accounts through open and interactive communication;
- Identify and assess customers’ needs and respond efficiently to their inquiries in order to maintain high customer satisfaction, develop long lasting customer relationships and manage customer satisfaction;
- Handle customer complaints with confidence, provide appropriate solutions within the time limits and follow up to ensure resolution;
- Manage and oversee contractual obligations;
- Act as the main point of contact for clients and ensure excellent service standards;
- Provide accurate, valid and complete information by using the right methods/tools;
- Work in close relationship with internal teams to improve the overall customer experience;
- Monitor Key Performance Indicators (KPI);
- Identify new business opportunities among existing customer;
- Develop and improve processes;
- Perform quarterly review with customers;
- Go the extra mile to engage customers.
**Your ideal background**:
- College diploma in engineering (aerospace), business administration or another related field or equivalent experience,
- Minimum of five (5) years of experience with proven customer support experience or experience as a client service representative, in aviation/MRO;
- Knowledge of composites and aerostructures (an asset).
- Knowledge of structural repair manuals (SRM) and component maintenance manuals (CMM) on composite and/or sheet metal structure (an asset);
- Ability to multitask and work with limited supervision,
- Comfortable in a fast-paced environment,
- Customer service oriented,
- Excellent knowledge of ERP and MS Office Suite,
- Bilingual French and English.
**Job Types**: Full-time, Permanent
**Benefits**:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- RRSP match
Schedule:
- Monday to Friday
**Education**:
- AEC / DEP or Skilled Trade Certificate (preferred)
**Experience**:
- aviation/MRO: 5 years (preferred)
Work Location: In person
-
Store Manager
6 months ago
Laval, Canada Store manager Full timeResponsibilities: - Oversee daily operations of the store, ensuring efficient and effective performance - Develop and implement strategies to drive sales and meet revenue targets - Train and develop store staff to provide exceptional customer service - Maintain inventory levels and ensure accurate stock management - Create and execute marketing initiatives...
-
Customer Account Manager
8 months ago
Laval, Canada M1 Composites Full timePurpose The Customer Account Manager is the principal point of contact for the customer, oversees the contractual obligations and manages customer satisfaction. The role comes with a lot of exposure in the company and deals directly with the customers. **Objectives**: Maintain a high level of customer satisfaction, Lead ad hoc projects for new or existing...
-
Customer Account Manager
3 months ago
Laval, Canada M1 Composites Full timeAbout M1 Composites M1 Composites is a leader in the engineering, manufacturing, and repair of composite and sheet metal structures for the commercial and defence aviation industry. M1 is a trusted supplier to major airlines and government operators. Our team of highly specialized engineers and technicians have the chance to work on a wide range of aircraft...
-
Customer Account Manager
3 months ago
Laval, Canada M1 Composites Technology Inc. Full time**About M1 Composites** M1 Composites is a leader in the engineering, manufacturing, and repair of composite and sheet metal structures for the commercial and defence aviation industry. M1 is a trusted supplier to major airlines and government operators. Our team of highly specialized engineers and technicians have the chance to work on a wide range of...
-
Strategic Account Manager
3 weeks ago
Laval, Canada Protective Industrial Products Full time**JOB POSTING** **JOB TITLE** Strategic Account Manager **DEPARTMENT** Sales **LOCATION** Remote **COMPANY SUMMARY** PIP Global Safety (PIP), a leader in global safety, is a global supplier and manufacturer of PPE products. We are proud to work with our distributor network across the world to provide safety professionals with the right PPE products...
-
Account Manager, Systems
6 months ago
Laval, Canada Trane Technologies Full timeAt Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we...
-
Account Manager
6 months ago
Laval, Canada EcoLab Full timeAre you a food, beverage, or dairy manufacturing/plant sanitation expert with the ability to drive results for a global Fortune 500 Company? Join Ecolab’s industry leading Food & Beverage team as an **Account Manager**. We are increasing food safety and product quality, enhancing sustainability and boosting operational efficiency. We provide cleaning and...
-
National Account Manager
6 months ago
Laval, Canada Monarch Specialties Inc. Full timeOver 55 years in business based in Laval, QC MONARCH SPECIALTIES is a leader in the Furniture and Home Décor market, focused on developing innovative and exciting products. We have invested in the latest technology which has allowed us to grow as a company and develop the most efficient systems to keep over 1,800 products In-Stock, in our 275,000 square...
-
Customer Experience Manager
7 months ago
Laval, Canada Michaels of Canada, ULC. Full timeStore - MON-LAVAL/EAST, QC Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating...
-
Healthcare Account Manager
2 months ago
Laval, Canada Affinity Group Full timeAffinity Group Canada is a well established successful and growing company that prides itself on being one of the premier food brokers in Canada. Since 1989, our success has been driven by the number of industry leading food manufacturers that we represent. We pride ourselves on having a dedicated sales team, strong customer service orientation, extensive...
-
Customer Success Manager
3 months ago
Laval, Canada Baseline Telematics Full time**About the company** Baseline.io is an innovative Software as a Service (SaaS) company dedicated to transforming municipal management through our industry-leading solution called Citycare. Our mission is to enable municipalities to optimize their operations and improve the well-being of their communities. **Workplace** Telecommuting with occasional...
-
Technical Account Manager
6 months ago
Laval, Canada Voysis IP Solutions Full timeAs Technical Account Manager, you will: - Update current client list - Respond to incoming requests from current clients and business partners and respond in a timely manner - Coordinate appointments and schedule meetings with current clients - Assess the business potential of existing clients - Follow up with current clients (comments, feedback, questions,...
-
Account Manager, Production Chemicals
7 months ago
Laval, Canada Secure Energy Full timeAbout Us SECURE is a leading Waste Management and Energy Infrastructure business headquartered in Calgary, Alberta. Our extensive infrastructure network located throughout western Canada and North Dakota includes Waste Management Facilities, Industrial Landfills, Pipeline Operations, Metals & Mining, and Specialty Chemicals, Energy Infrastructure include...
-
Accounting Specialist for Laval Accounting Firm
3 weeks ago
Laval, Quebec, Canada Fed Finance Full timeJob DescriptionWe are seeking an experienced Accounting Specialist to join our team in Laval. The ideal candidate will be responsible for managing the accounting cycle, processing financial data, and ensuring accurate and timely completion of tasks.About the JobComplete the full accounting cycle, including journal entries and account reconciliationsEnter...
-
Senior Accounting Manager
2 weeks ago
Laval, Quebec, Canada Fed Finance Full timeFed Finance is a reputable recruitment agency specializing in finance and accounting professions. Our team of experts provides tailored support to clients throughout their job search and career journey.We are seeking an experienced CPA Director / Future Partner to join our client's accounting firm in Laval. The successful candidate will possess exceptional...
-
Accounting Technician, Assurance
2 months ago
Laval, Canada MNP LLP Full timeMake an impact with our Assurance & Accounting team as an Accounting Technician. This diverse team of professionals are dedicated to exceeding clients’ unique needs within a rapidly evolving business and financial reporting landscape. As a trusted advisor, you’ll provide comprehensive, tailored financial information that enables clients to make informed...
-
Technician, Customer Relations
2 months ago
Laval, Canada Couche-Tard Full time**JOIN OUR TEAM!** **At Couche-Tard/Circle K, our mission is simple: to make our customer’s lives a little easier everyday. **You may have already stopped for coffee, refueling your car, or eating something on the go. Then, you know what Couche-Tard/Circle K is. We have grown into a successful global company with over 16,000 stores in 29 countries,...
-
Accounting Receivable Technician
6 months ago
Laval, Canada Pelican International Inc. Full timeDO YOU WANT TO PARTICIPATE IN THE EVOLUTION OF THE WORLD LEADER IN MARINE PRODUCTS BY BEING AT THE HEART OF THE DECISIONS? Reporting to the Accounts Payable Manager, Pelican International is looking for its next Accounting Receivable Technician. THE ADVANTAGES OF JOINING OUR TEAM: - A flexible 37.5 hour/week work schedule combined with the ability to...
-
Staff Accountant
1 month ago
Laval, Canada Fed Finance Full timeFounded in 2001, Fed Finance specializes in temporary and permanent recruitment for the accounting and finance professions. Our consultants are all experts and speak your language. We are committed to supporting you throughout your job search and at every stage of your career. Fondé en 2001, le cabinet Fed Finance est spécialiste du recrutement temporaire...
-
Staff Accountant
1 month ago
Laval, Canada Fed Finance Full timeFounded in 2001, Fed Finance specializes in temporary and permanent recruitment for the accounting and finance professions. Our consultants are all experts and speak your language. We are committed to supporting you throughout your job search and at every stage of your career. Fondé en 2001, le cabinet Fed Finance est spécialiste du recrutement temporaire...