Inside Technical Sales Representative

4 days ago

Laval, Canada ORBINOX Canada Full time

**Position: Inside Technical Sales Representative**

**Job type: Permanent, Full-time**

**Location: Laval, Quebec**

**By joining the team, you will**
- Prepare quotations, bids and estimates for customers, within the required deadline and follow up proactively on them within the set timeframe;
- Provide pricing, product availability, delivery and schedule information;
- Provide technical information as needed and propose solutions and/or alternatives that meet business needs and customer requirements;
- Process, communicate and track orders accurately in the system;
- Build and maintain excellent customer relations;
- Ensure that all pertinent information is received from the client to process orders;
- Respond to requests for pricing and availability of products;
- Gather the necessary information from manufacturers for special orders;
- Respond to customer complaints or requests for after-sales service and follow up with the appropriate department and the customer;
- Maintain thorough knowledge of Orbinox products, customer requirements, and company practices relating to pricing, accounting terms and conditions as well as shop practices.
- _Collaborate with other departments (Production, Engineering, Outside Sales, Purchasing, Logistics, Accounting) throughout the entire process in order to meet customer expectations and deadlines._

**Required qualifications**
- A minimum of 2-3 years of experience in inside sales, technical sales, or a similar role, preferably in the industrial or manufacturing sector;
- All educational degrees are welcome. Engineering or a related field is a strong asset.
- Familiarity with industrial valves or related products is preferred;
- Ability to understand technical drawings and specifications;
- Strong oral and written communication and trouble-shooting skills;
- Relevant experience in quoting and selling product;
- Demonstrated high level of professionalism and customer service skills;
- Fluently bilingual in French and English (oral and written);
- Excellent knowledge of Microsoft Office (Excel, Outlook, Word);
- Must be able to work independently as well as being a team player;
- Ability to build and maintain positive relationships, both internally and externally, while maintaining client focus.
- Able to prioritize and manage workload;
- Conscientious, detail oriented, excellent organizational and time-management skills;
- Knowledge of Salesforce software (an asset);
- Positive attitude and strong interpersonal skills to build trusting relationships with customers;
- Ability to understand and explain technical products;
**What we offer**
- Flexible work schedule
- Group insurance program
- Vacation weeks
- Telemedicine
- Casual atmosphere
- Free parking

**About Orbinox**

ORBINOX is located in over 70 countries and has over 50 years of experience in the design, manufacture and distribution of knife gate valves, sluice gates, industrial dampers and hydromechanical equipment. Our secret? A highly qualified and experienced staff able to offer solutions that meet our customers' needs.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- VRSP

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

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