Assistant Operations Manager, Bilingual

3 months ago

Montréal QC, Canada The Travelers Companies, Inc. Full time

Who Are We?

- Solid reputation, passionate people and endless opportunities. That’s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

- Job Category
Operations
Target Openings
1
What Is the Opportunity?
Under general supervision, this job will lead, manage, and develop Account Managers. Responsible the results of team as well as coaching and development of team members. Participates in strategic planning as well as implementing and maintaining the tactical goals.

What Will You Do?
- Participate in the implementation of long and short term business strategies to effectively achieve policy service objectives.
- Participate in the implementation of operational and policy service strategies, policies, workflow processes and standards. Ensure effective utilization of these strategies, policies, etc.
- Implement and participate in the development of tactical business planning and monitoring decisions/activities designed to support underwriting decisions which are consistent with business retention goals.
- Drive and manage day-to-day activities to meet production goals, ensure compliance, audit, performance and quality standards are achieved and maintained at the defined service level agreements utilizing all available resources in a cost effective manner.
- Manage the effective implementation of new technologies and the utilization of existing systems and provide management information reports as required.
- Resolve operational matters resulting in bottleneck situations to assure business results are not negatively affected by operational problems.
- Establish and maintain positive and productive relationships through on-going dialogue with underwriting management and Account Executives. Meet with them to assess operations performance and identify/resolve issues/problems.
- Develop and maintain effective relationships with internal resources to coordinate the delivery of all related services to clients.
- Liaise with other managers sharing progress, lessons learned, successes, etc.
- Continually look for improvements in workflows, processes, and data.
- Drive results by implementing appropriate performance expectations/management.
- Effectively coaches and mentors employees while raising the performance bar.
- Recognizes and motivates employees to ensure a positive work environment.
- Provides all necessary staff management functions to support profit, growth, and expense management goals in the region.
- Maintain an appropriate level of customer service.
- Participate in major projects as assigned.
- Perform other duties as assigned.
- College or University degree.
- Operations background.
- Minimum of 3 years of surety related experience.
- Strong communication (written and verbal), influencing, negotiating, listening, and interpersonal skills to effectively develop/maintain productive internal and external relationships.
- Strong organizational skills with a high attention to detail.
- Strong commitment to continuous improvement.

What is a Must Have?
- High School Diploma or equivalent.
- Three years operations work experience in property and casualty insurance.
- Bilingual in French and English.
What Is in It for You?
- Health Insurance: Employees and their eligible family members - including spouses, partners, and children - are eligible for coverage from the first day of employment.
- Retirement: Travelers provides a core contribution of 3% of your total eligible earnings to your Deferred Profit Sharing Plan (“DPSP”). Travelers also matches your savings plan contribution dollar-for-dollar up to 5% of base pay.
- Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off (“PTO”) annually, plus the opportunity to purchase additional days to allow for up to a total of 36 PTO days per year. You will also receive twelve paid company Holidays.
- Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
- Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Equal Employment Opportunity Statement

Travelers is an equal opportunity employer. We are committed to providing accommodation to persons with disabilities. If you require accommodation during the recruitment or interview process we will work with you to accommodate your needs.

so we may assist you.

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