Assistant Operations Manager, Bilingual

4 months ago

Montréal QC, Canada The Travelers Companies, Inc. Full time

Who Are We?

- Solid reputation, passionate people and endless opportunities. That’s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

- Job Category
Operations
Target Openings
1
What Is the Opportunity?
Under general supervision, this job will lead, manage, and develop Account Managers. Responsible the results of team as well as coaching and development of team members. Participates in strategic planning as well as implementing and maintaining the tactical goals.

What Will You Do?
- Participate in the implementation of long and short term business strategies to effectively achieve policy service objectives.
- Participate in the implementation of operational and policy service strategies, policies, workflow processes and standards. Ensure effective utilization of these strategies, policies, etc.
- Implement and participate in the development of tactical business planning and monitoring decisions/activities designed to support underwriting decisions which are consistent with business retention goals.
- Drive and manage day-to-day activities to meet production goals, ensure compliance, audit, performance and quality standards are achieved and maintained at the defined service level agreements utilizing all available resources in a cost effective manner.
- Manage the effective implementation of new technologies and the utilization of existing systems and provide management information reports as required.
- Resolve operational matters resulting in bottleneck situations to assure business results are not negatively affected by operational problems.
- Establish and maintain positive and productive relationships through on-going dialogue with underwriting management and Account Executives. Meet with them to assess operations performance and identify/resolve issues/problems.
- Develop and maintain effective relationships with internal resources to coordinate the delivery of all related services to clients.
- Liaise with other managers sharing progress, lessons learned, successes, etc.
- Continually look for improvements in workflows, processes, and data.
- Drive results by implementing appropriate performance expectations/management.
- Effectively coaches and mentors employees while raising the performance bar.
- Recognizes and motivates employees to ensure a positive work environment.
- Provides all necessary staff management functions to support profit, growth, and expense management goals in the region.
- Maintain an appropriate level of customer service.
- Participate in major projects as assigned.
- Perform other duties as assigned.
- College or University degree.
- Operations background.
- Minimum of 3 years of surety related experience.
- Strong communication (written and verbal), influencing, negotiating, listening, and interpersonal skills to effectively develop/maintain productive internal and external relationships.
- Strong organizational skills with a high attention to detail.
- Strong commitment to continuous improvement.

What is a Must Have?
- High School Diploma or equivalent.
- Three years operations work experience in property and casualty insurance.
- Bilingual in French and English.
What Is in It for You?
- Health Insurance: Employees and their eligible family members - including spouses, partners, and children - are eligible for coverage from the first day of employment.
- Retirement: Travelers provides a core contribution of 3% of your total eligible earnings to your Deferred Profit Sharing Plan (“DPSP”). Travelers also matches your savings plan contribution dollar-for-dollar up to 5% of base pay.
- Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off (“PTO”) annually, plus the opportunity to purchase additional days to allow for up to a total of 36 PTO days per year. You will also receive twelve paid company Holidays.
- Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
- Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Equal Employment Opportunity Statement

Travelers is an equal opportunity employer. We are committed to providing accommodation to persons with disabilities. If you require accommodation during the recruitment or interview process we will work with you to accommodate your needs.

so we may assist you.

  • Bilingual Legal Administrative Assistant

    1 month ago

    Montréal, QC, Canada McCarthy Tétrault LLP Full time

    **Job Description**: At McCarthy Tétrault, we offer challenging and rewarding career opportunities and are delighted to have been selected for the eleventh consecutive year in 2023 as one of _Canada’s Top 100 Employers_ and one of _Canada’s Best Diversity Employers_. Our culture is built on professional excellence, collaboration, innovation, thought...

  • Bilingual Legal Administrative Assistant

    3 months ago

    Montréal, QC, Canada McCarthy Tétrault LLP Full time

    **Job Description**: At McCarthy Tétrault, we offer challenging and rewarding career opportunities and are delighted to have been selected for the eleventh consecutive year in 2023 as one of _Canada’s Top 100 Employers_ and one of _Canada’s Best Diversity Employers_. Our culture is built on professional excellence, collaboration, innovation, thought...

  • Bilingual Administrative and Billing Assistant

    3 months ago

    Montréal, QC, Canada McCarthy Tétrault LLP Full time

    **Job Description**: At McCarthy Tétrault, we offer challenging and rewarding career opportunities and are delighted to have been selected for the eleventh consecutive year in 2023 as one of _Canada’s Top 100 Employers_ and one of _Canada’s Best Diversity Employers_. Our culture is built on professional excellence, collaboration, innovation, thought...

  • Bilingual Administrative Assistant

    2 weeks ago

    Montréal, Canada le cheval canada Inc. Full time

    **Job Opportunity: Bilingual Administrative Assistant** **Location**: Montreal, QC **Position Type**: Full-time Time: 9:00AM to 5:00 PM We are seeking a dynamic and organized **French-English bilingual female** to join our growing cleaning company in Montreal. This role focuses on administrative tasks and operational support, with an emphasis on using...

  • Bilingual Operations Officer Ii

    4 weeks ago

    Montréal, QC, Canada Robertson and Company Full time

    Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking. Introduction: Prime Hires is seeking a skilled Bilingual Operations Officer to join our...

  • Bilingual Operations Officer I

    4 months ago

    Montréal, QC, Canada Robertson and Company Full time

    Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking. Introduction: Prime Hires is seeking a skilled Bilingual Operations Officer to join our...

  • Finance & Operations Coordinator - Bilingual

    3 months ago

    Montréal, QC, Canada MicroSintesis Inc Full time

    **Position: Finance & Operations Coordinator - Bilingual** **Work Location**: Montreal, QC, Canada (In-Person) **Job Type**:Full-Time **Who We Are**: - **MicroSintesis**_ is a Microbiome Biotech Company with its research center based in PEI, Canada. We develop microbiome feed technologies and therapies to prevent and treat animal bacterial infections....

  • Project Manager

    4 months ago

    Montréal, QC, Canada Atlantis IT group Full time

    **Job Title: Project Manager (Bilingual)** **Location: Montreal, QC** **Duration: Long Term Contract** - Communicate and coordinate with Project technical team, Business users, Application Delivery, vendors and sponsors - **Must be bilingual French / English.**: - **Must speak and write fluent in both languages.**: - Work collaboratively with the technical...

  • Bilingual Kyc Assistant

    2 weeks ago

    Montréal, QC, Canada Insight Global Full time

    Title: Bilingual KYC Assistant Duration: 12 month contract + possibility of extension or perm Location: 3 days onsite in Montreal Required Skills & Experience 2+ years of KYC experience Articulate with an attention to detail Strong research and analytical skills Excellent communication in French/English and Microsoft Office skills Nice to Have...

  • Bilingual Kyc Assistant

    2 weeks ago

    Montréal, QC, Canada Insight Global Full time

    Title: Bilingual KYC Assistant Duration: 12 month contract + possibility of extension or perm Location: 3 days onsite in Montreal Required Skills & Experience 2+ years of KYC experience Articulate with an attention to detail Strong research and analytical skills Excellent communication in French/English and Microsoft Office skills Nice to Have...

  • Building Operations Assistant

    3 months ago

    Montréal, QC, Canada National Research Council Canada Full time

    Priority may be given to the following designated employment equity groups: women, Indigenous peoples* (First Nations, Inuit and Métis), persons with disabilities and racialized persons*. - The _Employment Equity Act_, which is under review, uses the terminology Aboriginal peoples and visible minorities. **City**: Montréal **Organizational Unit**: Real...

  • Bilingual Executive Assistant- Litigation

    3 months ago

    Montréal, QC, Canada McCarthy Tétrault LLP Full time

    **Job Description**: At McCarthy Tétrault, we offer challenging and rewarding career opportunities and are delighted to have been selected for the eleventh consecutive year in 2023 as one of _Canada’s Top 100 Employers_ and one of _Canada’s Best Diversity Employers_. Our culture is built on professional excellence, collaboration, innovation, thought...

  • Bilingual Manager, Legal Support Services

    2 months ago

    Montréal, QC, Canada McCarthy Tétrault LLP Full time

    Description du poste: At McCarthy Tétrault, we offer challenging and rewarding career opportunities and are delighted to have been selected for the eleventh consecutive year in 2023 as one of Canada’s Top 100 Employers and one of Canada’s Best Diversity Employers. Our culture is built on professional excellence, collaboration, innovation, thought...

  • Bilingual Human Resources Assistant

    4 months ago

    Montréal, QC, Canada GlobalStep Full time

    _--_Le français à suivre_--_ **Who we are**: **Responsibilities**: - Assist with day-to-day operations of the HR functions and duties. - Compile and update employee records. - Create, prepare, and deliver reports to various departments. - Receive and forward communications to different staff and departments. - Assist HR with policies and processes...

  • Bilingual Inside Accounts Manager

    4 months ago

    Montréal, QC, Canada SureWerx Full time

    **Reference number** P-0093 **Date Posted** August 21st **Location** Canada, Quebec, Montreal **Remote** **Positions available** 1 **Bilingual Inside Accounts Manager** SureWerx is a leading manufacturer of innovative safety, tools, and equipment products and solutions. Since 1957, we've been trusted to keep all who use our products safe in even...

  • Bilingual Operations Officer Iii

    2 months ago

    Montréal, QC, Canada Robertson and Company Full time

    Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking. Introduction: Prime Hires is seeking a skilled Bilingual Operations Officer to join our...

  • Assistant Manager

    1 month ago

    Montréal, QC H4B 2L9, Canada Vision Sécurité Inc Full time

    **Job Overview** **Assistant Operations Manager** **Key Responsibilities**: - Track and manage accounts payable and receivable to ensure financial accuracy. - Handle sales inquiries and activities, both over the phone and in person, to drive business growth. - Dispatch security agents efficiently and effectively to meet client needs. - Answer incoming...

  • Bilingual Document Specialist

    2 weeks ago

    Montréal, QC, Canada McCarthy Tétrault LLP Full time

    **Job Description**: At McCarthy Tétrault, we offer challenging and rewarding career opportunities and are delighted to have been selected for the eleventh consecutive year in 2023 as one of_ _Canada’s Top 100 Employers_ and one of_ Canada’s Best Diversity Employers_. Our culture is built on professional excellence, collaboration, innovation, thought...

  • Media Planning Assistant- Bilingual

    4 months ago

    Montréal, QC, Canada Starcom Full time

    **Company Description** At Starcom, we are the Human Experience Company. We know brands will only thrive if they anticipate people’s desires. We create experiences people love and actions brands need. We are stronger because our commitment to human outcomes is proven to drive better business outcomes. When others dehumanize people as mere data points, we...

  • Bilingual Revisor, Administrative Translation

    4 months ago

    Montréal, QC, Canada McCarthy Tétrault LLP Full time

    **Job Description**: At McCarthy Tétrault, we offer challenging and rewarding career opportunities and are delighted to have been selected for the eleventh consecutive year in 2023 as one of _Canada’s Top 100 Employers_ and one of _Canada’s Best Diversity Employers_. Our culture is built on professional excellence, collaboration, innovation, thought...