Bilingual Manager, Legal Support Services

2 months ago

Montréal QC, Canada McCarthy Tétrault LLP Full time

Description du poste:
At McCarthy Tétrault, we offer challenging and rewarding career opportunities and are delighted to have been selected for the eleventh consecutive year in 2023 as one of Canada’s Top 100 Employers and one of Canada’s Best Diversity Employers. Our culture is built on professional excellence, collaboration, innovation, thought leadership and entrepreneurialism. We embrace inclusion in all its forms and we provide the tools and opportunities to help our people develop to their full potential.

The employee in this position will be part of a national team, working with lawyers and professionals in all our offices across Canada, where English is the predominant language. This includes working in English or French for clients, lawyers or professionals who understand and communicate only in English or French. Bilingualism (French and English) is therefore a required skill for this position.

This position is based out of **Montréal**. McCarthy Tétrault employees benefit from a hybrid work environment.

**As a Bilingual Manager, Legal Support Services, you will be**:

- Legal Assistant Placement and Teams_
- Determining requirements for effective production and processing of legal assistant work. Includes ensuring that trained staff is in place and efficiently meeting practice area needs while being accountable for the number of operational resources authorized by the Firm.
- Working closely with Director, Legal Support Services, Practice Group Leads and Professional Resources to propose, implement and maintain Legal Assistant resources, including hiring talent, recommending teams, providing feedback, and recommending physical location of Legal Assistants and Lawyers based on practice requirements.
- Talent Management_
- Managing absences and planning of vacations to ensure adequate coverage, and recording of information. Ensure management and authorization of overtime requests.
- Coaching employees to be accountable for their work, to be aligned with the Firm’s objectives, culture and values and creating an empowering work environment.
- Managing staff in a hybrid work environment.
- Educating Legal Assistants and Lawyers on the success factors and on the overall McCarthy Engage program on which the Legal Assistants are evaluated. Facilitating review conversations with Lawyers.
- Consulting with the Director, Legal Support Services and/or Manager or Director, Human Resources prior to initiating any formal disciplinary procedures. This will be to check for adherence and conformance to Firm policy, to ensure conformity with applicable laws and to evaluate alternative courses of action. Such alternatives may include instruction in improving efficiency and productivity, implementation of constructive disciplinary procedures, formal Performance Improvement Plan, referral to more training, or termination of employment.
- Leading team-building events; supporting and mobilizing employees to get involved in projects, meetings, etc.
- Organizing team meetings with Legal Assistants, as for an example, brainstorming sessions, focus groups, informal engagement activities, etc.
- Coordinating follow-up on new hire technical training, ensuring that the necessary level of expertise is attained.
- Identifying process improvements, including driving improved workflow & optimization and use of AI, and coaching Continuous Improvement Committee members to achieve their team goals.
- Providing leadership, direction and expertise for appropriate Human Resources and Legal Support Services functions as they relate to the group, including employee relations, engagement, project and change management.
- Leading the performance management process for employees, including: setting performance objectives; providing and collecting ongoing feedback. Regularly obtain feedback from clients (Lawyers).
- Recommending annual salary increases for direct reports in accordance with the Firm’s salary administration practices.
- Coaching for performance and professional development to ensure Firm standards are met according to the Firm’s performance management program as well as progression of individual professional development goals.
- Managing Internal Clients (Lawyers & Legal Assistants) Expectations_
- Acting as primary liaison between Lawyers and Legal Assistants, and between Management and Legal Assistants.
- Managing concerns that surface within the Lawyer/Legal Assistant teams.
- Influencing and encouraging Lawyers and Legal Assistants to support the Legal Support Service model firm-wide by educating people about available resources and providing assistance as may be required to access and utilize the Resource Centre teams.
- Identifying problems, seeking innovative solutions, communicating with stakeholders and following through until the problems are resolved.
- Administration_
- Working in a collaborative manner with functional groups and regional Managers, Legal Support Services and Director, Resource Centr

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