Bilingual Operations Officer I
4 months ago
Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.
Introduction: Prime Hires is seeking a skilled Bilingual Operations Officer to join our client.
Contract Dates: 12 months with potential to extend or convert
Pay Rate: $25 per hour
Business Hours: Monday to Friday (Hybrid)
Job Responsibilities:
- Provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology
- Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met. Reports to a Team Manager within the Team Structure
- Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required - Create and/or recognize exceptional customer service through established programs
- Ensure all required processing and enquiries are fulfilled meeting Service Level Goals
- Actively participate in daily touch points and work distribution Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines
- Ensure necessary due diligence is taken to support the accuracy of all transactions
Experience & Qualification Requirements:
- Bilingual - French/English
- Basic computer skills - Microsoft (word, PowerPoint, excel)
- Ability to adhere to strict deadlines and handle high volumes of work - Understanding SLAs and due dates
- Ability to adapt to changing policies and procedures
- Ability to work independently, as well as part of a team
- Excellent organizational and time management skills
- Able to do repetitive tasks but also critical thinking skills
- Previous Banking experience (credit/debit transactional knowledge -need to know how to analyze transactions)
Personal Attributes:
- Multitask and Analytical skills
- Able to meet tight deadlines and work in fast working environment.
- Ability to use judgment and strong attention to detail
**_**ALL CANDIDATES MUST COMPLETE A CRIMINAL AND CREDIT CHECK AS PART OF THE APPLICATION PROCESS**_**
**How to Apply**: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Prime Hires & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.
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