Bilingual Operations Officer Iii

3 weeks ago

Montréal QC, Canada Robertson and Company Full time

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Introduction: Prime Hires is seeking a skilled Bilingual Operations Officer to join our client.

Contract Dates: 4 months with potential to extend or convert (Part-time)
Pay Rate: $25 per hour
Business Hours: Monday to Friday (Hybrid)

Job Responsibilities:

- Provide a broad range of operational support and performs general to specialized transactions and/or other processing activities for own Operations and Business Services function. May contribute to analysis/reporting on critical projects or special initiatives that strengthen our operating model/processes and elevate service quality
- Execute transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
- Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
- Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels
- Interact with partners by responding to requests in an effective and timely manner
- Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)

Experience & Qualification Requirements:

- Bilingual English and French (Fully bilingual is required )
- 1+ years of banking experience
- 2+ years of admin experience
- MS Office
- Worked in a SLA driven environment
- Critical thinking skills
- Eager to learn
- Comfortable with pressure
- Ability to adhere to strict deadlines and handle high volumes of work
- Comfortable supporting different stations at the same time - multi-tasking and fast paced environment

Personal Attributes:

- Excellent organizational and time management skills
- Excellent written and verbal communication skills
- Excellent quantitative and analytical skills
- Ability to work independently, as well as part of a team

**_**ALL CANDIDATES MUST COMPLETE A CRIMINAL AND CREDIT CHECK AS PART OF THE APPLICATION PROCESS**_**

**How to Apply**: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Prime Hires & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.

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