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Receptionist/administrator

4 months ago

Kingston, Canada Dynamic Psychotherapy & Psychology Centre Full time

**Overview**:
The Dynamic Psychotherapy & Psychology Centre is currently seeking an experienced and compassionate Receptionist to join our team. This pivotal role combines administrative duties with the first point of contact responsibilities, to ensure smooth operations and a welcoming, supportive environment for our clients.

**Key Responsibilities**:

- **Writing Skills**: A strong command of the English language, both written and spoken.
- **Client Intake and Screening**: Conduct initial intake and screening calls to assess client needs and fit with our services, facilitating a streamlined entry process into our practice.
- **Scheduling**: Manage the practice calendar and clinician schedules meticulously, ensuring efficient time management and client appointments.
- **Client Greeting**: Welcome clients upon arrival with warmth and professionalism, setting a positive tone for their visit.
- **Financial Management**: Oversee tracking of client payments, send out payment reminders, and handle billing for third-party vendors such as VAC, CAF, WSIB.
- **Software and Systems**: Utilize practice management software and systems for various administrative tasks, especially handling sensitive client information with utmost confidentiality.
- **Office Management**: Ensuring that the centre is set up in a manner that facilitates clinicians’ work and clients’ safety.
- **Report to Management**:Working closely with the co-founders of the centre to ensure that operations are functioning smoothly.

**Required Skills and Qualifications**:

- **Education**: A Diploma in Office Administration or a Bachelor of Arts degree with a focus in Psychology.
- **Experience**: At least 2 years of experience in a psychology clinic or similar healthcare environment.
- **Communication Skills**: Exceptional ability to communicate effectively and empathetically, both orally and written in English.
- **Technical Proficiency**: Experience with or the ability to quickly learn practice management software.
- **Problem-Solving**: Strong problem-solving skills and the ability to work independently.
- **Confidentiality**: Working knowledge of requirements of regulated health professionals to maintain confidentiality of Patient Health Information and ability to practice within those legal requirements.

**Desired Attributes**:

- Mature, empathetic, and supportive attitude toward mental health issues.
- Experience with populations with mental health issues is considered an asset.
- First Aid certification is considered an asset.

**Working Conditions**:

- This is a part-time position with in-person shifts during business hours and flexibility to complete a portion of the shift from home at a later hour.

**How to Apply**:
**Job Type**: Part-time

Pay: From $20.00 per hour

Expected hours: 10 - 20 per week

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Front desk: 2 years (preferred)
- Administrative experience: 2 years (preferred)

**Language**:

- English (required)

Work Location: In person

Expected start date: 2024-06-01