Warranty Bids and Contract Specialist

2 weeks ago

Winnipeg, Canada NEW FLYER INDUSTRIES Full time

**Now Hiring Warranty Bids and Contract Specialist**

***:
Responsible for completing the warranty and service package for all bus, coach and charger bids. This includes the analysis of warranty spend to provide proposed warranty costing/accrual for bids and coordination of all Service-related bid requirements including the interpretation of the required warranty data and documentation from both suppliers and customers.

**WHAT YOU WILL DO**:

- Review the warranty portion of bus, coach and charger tenders indicating approved equals, deviations and clarifications (primary on ZEB and Charger bids).
- Prepare pricing proposal per bid and establish a self-insured price list for warranty by bus and coach model, key components, and other commercial requirements from customers.
- Prepare and maintain bid proposal documentation per bid as required (Service Profile, Warranty and Tech Support, Field Support etc).
- Participate in pre-pricing, strategy meetings and warranty negotiations within NFI Group and with customers as required.
- Works to continuously improve the relationship and communication between Service and Sales on new-bid activity to improve speed and quality of response.
- Update the Service Support Tracker.
- Work directly with Supply Chain to negotiate warranty terms and conditions with suppliers and obtain quotes.
- Update Master Battery Tracker with warranty information by SR.
- Create a Warranty Checklist and Summary sheet for each Bid as required.
- Support Customer Care with warranty term and condition issues/inquiries.
- Maintain database for all supplier and New Flyer warranty information and special contractual exceptions, including narratives for bids.
- Participate with Finance in monthly control and monitoring of warranty provision by contract/model.
- Liaise with Warranty Recovery and Technical Services staff to ensure current issues are addressed on future bus tenders.
- Assist Warranty Claims and Warranty Parts Administrators as required.

**WHAT YOU NEED TO BE SUCCESSFUL**:

- Proficient with MS Office (Excel, Word, Outlook)
- Lead and/or Supervision qualities & experience
- Negotiating skills
- 2-5 years’ experience in customer service
- Innovative problem-solver who can generate workable solutions and resolve complaints
- Proficient with Oracle
- Product knowledge an asset.
- Strong time management skills and ability to manage multiple priorities in a fast-paced environment
- Motivated self-starter with high level of initiative
- Excellent customer service skills
- Excellent analytical skills
- Above average interpersonal skills and a professional attitude to highly analytical thinker with demonstrated talent for identifying, scrutinizing and improving processes
- Team player that can contribute to creating a positive team atmosphere
- Experience or knowledge of motor vehicle components

**WHY JOIN OUR TEAM**:

- We value safety, high quality products and employee engagement in everything we do
- Competitive wages
- A continuous learning environment
- Optional Extended Health

**OUR WHY**:
We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.

**Benefits**:

- Company events
- Employee assistance program
- On-site parking
- Paid time off

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Application question(s):

- Do you have 2-5 years’ experience in customer service?
- Negotiating skills
- Proficient with MS Office (Excel, Word, Outlook)
- Lead and/or Supervision qualities & experience
- Prepared pricing proposal per bid?
- Do you have Warranty Bids and Contract Specialist experience?

**Experience**:

- Warranty Bids and Contracts: 2 years (preferred)

Work Location: In person

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